Order confirmation templates (RAMP)

Wendell,

I have to ask RAMP for my Templates folder when I need to make changes to any of my templates.  They will send a zip copy and then I send back my edited version for them to upload on the server in the Templates folder.  I’m not sure we can have access to the folder ourselves, but RAMP is great about sending the folder and uploading any changes…they are very quick about it.

Not sure that’s exactly what you’re asking, but I think if you get a zip copy of the folder from RAMP, the documentation will start making more sense.

Teresa

As I recall what you have to do is edit a base template and then have the RAMP team load it.  It seems like a hassle but the location for templates is not accessible by the RAMP clients.  The team is very good about loading the files.

Jason Song

IT Manager

Scottsdale Cultural Council

P 480.425.5340

C 480.529.4653

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Wendell Baskin
Sent: Tuesday, May 07, 2013 7:27 AM
To: Jason Song
Subject: [Tessitura Technical Forum] Order confirmation templates (RAMP)

We are still in the implementation phase of Tessitura, with a full go-live scheduled for July 1.
Please forgive this newbie; I suspect the answer is obvious but I need some help from fellow users.

Thanks to TNEW, an order confirmation is sent when patrons purchase tickets through our web site.
We are trying to create a similar confirmation email when the Box Office completes an order placed within Tessitura.
We are a RAMP cusomter, and we're having trouble with templates.

TASK sent documentation and template examples.
I have instructions on how to update the templates, and how to update system tables to reference the templates.
I searched each folder in our RAMP desktop, searched InfoMaker libraries, reviewed tessitura.asmx through RAMP.
I reviewed the lots of documentation, searched the forums, and more ...

But I can't find:  Where are the templates, and how do you access these files?
I don't know how/where to save the template examples, or to review what templates already exist.

With this little help, I can probably begin the process of updating the templates.

Can someone point me in the right direction? 

Many Thanks
Wendell Baskin
Bass Hall - Fort Worth

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Thank you, Paul … This helps

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Paul Kappel
Sent: Tuesday, May 07, 2013 10:36
To: Wendell Baskin
Subject: Re: [Tessitura Technical Forum] Order confirmation templates (RAMP)

Hi Wendell,

Once you've updated the templates to you liking, you can just attach them to a new TASK ticket in the RAMP workspace and they will place them in the proper location for you. You can ask them to just put them on TEST first, in case there are any problems.

Hope that helps, and welcome!