We are still in the implementation phase of Tessitura, with a full go-live scheduled for July 1.Please forgive this newbie; I suspect the answer is obvious but I need some help from fellow users.
Thanks to TNEW, an order confirmation is sent when patrons purchase tickets through our web site.We are trying to create a similar confirmation email when the Box Office completes an order placed within Tessitura.We are a RAMP cusomter, and we're having trouble with templates.
TASK sent documentation and template examples.I have instructions on how to update the templates, and how to update system tables to reference the templates.I searched each folder in our RAMP desktop, searched InfoMaker libraries, reviewed tessitura.asmx through RAMP.I reviewed the lots of documentation, searched the forums, and more ...
But I can't find: Where are the templates, and how do you access these files?I don't know how/where to save the template examples, or to review what templates already exist.
With this little help, I can probably begin the process of updating the templates.
Can someone point me in the right direction?
Many ThanksWendell BaskinBass Hall - Fort Worth
As I recall what you have to do is edit a base template and then have the RAMP team load it. It seems like a hassle but the location for templates is not accessible by the RAMP clients. The team is very good about loading the files.
Jason Song
IT Manager
Scottsdale Cultural Council
P 480.425.5340
C 480.529.4653
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Wendell Baskin Sent: Tuesday, May 07, 2013 7:27 AM To: Jason Song Subject: [Tessitura Technical Forum] Order confirmation templates (RAMP)
We are still in the implementation phase of Tessitura, with a full go-live scheduled for July 1. Please forgive this newbie; I suspect the answer is obvious but I need some help from fellow users.
Thanks to TNEW, an order confirmation is sent when patrons purchase tickets through our web site. We are trying to create a similar confirmation email when the Box Office completes an order placed within Tessitura. We are a RAMP cusomter, and we're having trouble with templates.
TASK sent documentation and template examples. I have instructions on how to update the templates, and how to update system tables to reference the templates. I searched each folder in our RAMP desktop, searched InfoMaker libraries, reviewed tessitura.asmx through RAMP. I reviewed the lots of documentation, searched the forums, and more ...
But I can't find: Where are the templates, and how do you access these files? I don't know how/where to save the template examples, or to review what templates already exist.
Many Thanks Wendell Baskin Bass Hall - Fort Worth
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