We are still in the implementation phase of Tessitura, with a full go-live scheduled for July 1.Please forgive this newbie; I suspect the answer is obvious but I need some help from fellow users.
Thanks to TNEW, an order confirmation is sent when patrons purchase tickets through our web site.We are trying to create a similar confirmation email when the Box Office completes an order placed within Tessitura.We are a RAMP cusomter, and we're having trouble with templates.
TASK sent documentation and template examples.I have instructions on how to update the templates, and how to update system tables to reference the templates.I searched each folder in our RAMP desktop, searched InfoMaker libraries, reviewed tessitura.asmx through RAMP.I reviewed the lots of documentation, searched the forums, and more ...
But I can't find: Where are the templates, and how do you access these files?I don't know how/where to save the template examples, or to review what templates already exist.
With this little help, I can probably begin the process of updating the templates.
Can someone point me in the right direction?
Many ThanksWendell BaskinBass Hall - Fort Worth
Wendell,
I have to ask RAMP for my Templates folder when I need to make changes to any of my templates. They will send a zip copy and then I send back my edited version for them to upload on the server in the Templates folder. I’m not sure we can have access to the folder ourselves, but RAMP is great about sending the folder and uploading any changes…they are very quick about it.
Not sure that’s exactly what you’re asking, but I think if you get a zip copy of the folder from RAMP, the documentation will start making more sense.
Teresa