Order page and General tab screen size

Has anyone been successful in getting the scaling right for the facility maps? No matter how much we play with the Application Scaling and the Seatmap Font Size, we are not able to show more than 22x80 seats. These settings seem to be making the seats bigger or smaller, but we cannot get the map stretch to show more rows or columns, so our box office people have to constantly scroll around to see all of our seats.

Fernando Margueirat
Business Analyst
The National Ballet of Canada
470 Queens Quay West
Toronto, Ontario
M5V 3K4
P: 416 345 9686 x453
F: 416 345 8323

Hi Maurice,

I'm not sure if this issue should be taken to tech support or HR, but either way I think help is coming soon.  Chuck wrote a post about Application Scaling in version 11 which is new functionality to help Tessitura fit better with larger displays.

Jared

Hello,

My workplace has recently switched to wide screen monitors and we've noticed that within Tessitura several of the tabs and pages do not feel up the screen, such as the Order page and the General Tab within a patron's account. They are in fact limited by a border. Unfortunately, while adjusting the screen resolution is a solution to this, it makes using every other program impossible. I cannot find a place in which this is adjustable. I should mention this is still within v10.

Thanks for any help anyone can give.

Maurice

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Thank you David and Beth. Will  try the fix. If it works, it will make our BO people very happy.

Fernando Margueirat
Business Analyst
The National Ballet of Canada
470 Queens Quay West
Toronto, Ontario
M5V 3K4
P: 416 345 9686 x453
F: 416 345 8323

Hi Fernando,

There is a 11.0.3 hotfix that may resolve this for you. Look for solution # 45 on TASK and specifically the map_painter_2479.zip file within this solution. It helped improve the situation for us.

Has anyone been successful in getting the scaling right for the facility maps? No matter how much we play with the Application Scaling and the Seatmap Font Size, we are not able to show more than 22x80 seats. These settings seem to be making the seats bigger or smaller, but we cannot get the map stretch to show more rows or columns, so our box office people have to constantly scroll around to see all of our seats.

Fernando Margueirat
Business Analyst
The National Ballet of Canada
470 Queens Quay West
Toronto, Ontario
M5V 3K4
P: 416 345 9686 x453
F: 416 345 8323

Hi Maurice,

I'm not sure if this issue should be taken to tech support or HR, but either way I think help is coming soon.  Chuck wrote a post about Application Scaling in version 11 which is new functionality to help Tessitura fit better with larger displays.

Jared

Hello,

My workplace has recently switched to wide screen monitors and we've noticed that within Tessitura several of the tabs and pages do not feel up the screen, such as the Order page and the General Tab within a patron's account. They are in fact limited by a border. Unfortunately, while adjusting the screen resolution is a solution to this, it makes using every other program impossible. I cannot find a place in which this is adjustable. I should mention this is still within v10.

Thanks for any help anyone can give.

Maurice

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We had actually tried this hotfix but without any luck. Ideally, we need something that will independently make the seat map frame size bigger without affecting what’s inside so that the box can accommodate more rows and columns.

Mo

Kevin

In version 10 we were able to view AT LEAST 111x32 seats on the seat map. I’m pretty sure we could see even more if we played with the screen DPI but we don’t have v. 10 running anymore to try it. I dug this from an old email, where I count the 111x32. Let me know if the image does not make it through.

Fernando Margueirat
Business Analyst
The National Ballet of Canada
470 Queens Quay West
Toronto, Ontario
M5V 3K4
P: 416 345 9686 x453
F: 416 345 8323

In v10 it was possible (incorrectly) to view 23 rows instead of 22 rows.  That was corrected in v11 back to 22 rows, but since some people had built maps taking advantage of that extra row, the hot fix was added to change things back so that you can see 23 rows again (see this previous thread on the topic which lead to the hot fix).

It is not possible to change the dimensions of the seat map display frame.  23 rows and 80 columns is the maximum size.  If you build your seat maps any bigger, you will have to scroll to view the whole screen.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!