Order page and General tab screen size

Hi Fernando,

There is a 11.0.3 hotfix that may resolve this for you. Look for solution # 45 on TASK and specifically the map_painter_2479.zip file within this solution. It helped improve the situation for us.

Has anyone been successful in getting the scaling right for the facility maps? No matter how much we play with the Application Scaling and the Seatmap Font Size, we are not able to show more than 22x80 seats. These settings seem to be making the seats bigger or smaller, but we cannot get the map stretch to show more rows or columns, so our box office people have to constantly scroll around to see all of our seats.

Fernando Margueirat
Business Analyst
The National Ballet of Canada
470 Queens Quay West
Toronto, Ontario
M5V 3K4
P: 416 345 9686 x453
F: 416 345 8323

Hi Maurice,

I'm not sure if this issue should be taken to tech support or HR, but either way I think help is coming soon.  Chuck wrote a post about Application Scaling in version 11 which is new functionality to help Tessitura fit better with larger displays.

Jared

Hello,

My workplace has recently switched to wide screen monitors and we've noticed that within Tessitura several of the tabs and pages do not feel up the screen, such as the Order page and the General Tab within a patron's account. They are in fact limited by a border. Unfortunately, while adjusting the screen resolution is a solution to this, it makes using every other program impossible. I cannot find a place in which this is adjustable. I should mention this is still within v10.

Thanks for any help anyone can give.

Maurice

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Hi Fernando,

There is a 11.0.3 hotfix that may resolve this for you. Look for solution # 45 on TASK and specifically the map_painter_2479.zip file within this solution. It helped improve the situation for us.

Has anyone been successful in getting the scaling right for the facility maps? No matter how much we play with the Application Scaling and the Seatmap Font Size, we are not able to show more than 22x80 seats. These settings seem to be making the seats bigger or smaller, but we cannot get the map stretch to show more rows or columns, so our box office people have to constantly scroll around to see all of our seats.

Fernando Margueirat
Business Analyst
The National Ballet of Canada
470 Queens Quay West
Toronto, Ontario
M5V 3K4
P: 416 345 9686 x453
F: 416 345 8323

Hi Maurice,

I'm not sure if this issue should be taken to tech support or HR, but either way I think help is coming soon.  Chuck wrote a post about Application Scaling in version 11 which is new functionality to help Tessitura fit better with larger displays.

Jared

Hello,

My workplace has recently switched to wide screen monitors and we've noticed that within Tessitura several of the tabs and pages do not feel up the screen, such as the Order page and the General Tab within a patron's account. They are in fact limited by a border. Unfortunately, while adjusting the screen resolution is a solution to this, it makes using every other program impossible. I cannot find a place in which this is adjustable. I should mention this is still within v10.

Thanks for any help anyone can give.

Maurice

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!