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Order page and General tab screen size

Maurice Nounou
$organization

Hello,

My workplace has recently switched to wide screen monitors and we've noticed that within Tessitura several of the tabs and pages do not feel up the screen, such as the Order page and the General Tab within a patron's account. They are in fact limited by a border. Unfortunately, while adjusting the screen resolution is a solution to this, it makes using every other program impossible. I cannot find a place in which this is adjustable. I should mention this is still within v10.

Thanks for any help anyone can give.

Maurice

Parents
  • $organization

    This is something that was changed when the new scaling feature was added.  The development team tells me they are looking into what they can do to make it operate more like it did in the past, probably for v12.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Fernando Margueirat
    Sent: Thursday, September 20, 2012 11:19 AM
    To: Kevin Sheehan
    Subject: RE: [Tessitura Technical Forum] Order page and General tab screen size

     

    My

    original message was never mailed to the list, I guess it was because of the big screenshot attached to it. This is what I wrote. To see the screenshot you have to go to the website.

    Kevin

     

    In version 10 we were able to view AT LEAST 111x32 seats on the seat map. I’m pretty sure we could see even more if we played with the screen DPI but we don’t have v. 10 running anymore to try it. I dug this from an old email, where I count the 111x32. Let me know if the image does not make it through.


    Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4

    Fernando Margueirat
    Business Analyst
    The National Ballet of Canada
    470 Queens Quay West
    Toronto, Ontario
    M5V 3K4
    P: 416 345 9686 x453
    F: 416 345 8323

    From: Fernando Margueirat <bounce-fernandomargueirat4910@tessituranetwork.com>
    Sent: 8/31/2012 4:46:57 PM

    Kevin

     

    In version 10 we were able to view AT LEAST 111x32 seats on the seat map. I’m pretty sure we could see even more if we played with the screen DPI but we don’t have v. 10 running anymore to try it. I dug this from an old email, where I count the 111x32. Let me know if the image does not make it through.

     

     

    Fernando Margueirat
    Business Analyst
    The National Ballet of Canada
    470 Queens Quay West
    Toronto, Ontario
    M5V 3K4
    P: 416 345 9686 x453
    F: 416 345 8323

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kevin Sheehan
    Sent: August-31-12 4:26 PM
    To: Fernando Margueirat
    Subject: RE: [Tessitura Technical Forum] Order page and General tab screen size

     

    In v10 it was possible (incorrectly) to view 23 rows instead of 22 rows.  That was corrected in v11 back to 22 rows, but since some people had built maps taking advantage of that extra row, the hot fix was added to change things back so that you can see 23 rows again (see this previous thread on the topic which lead to the hot fix).

     

    It is not possible to change the dimensions of the seat map display frame.  23 rows and 80 columns is the maximum size.  If you build your seat maps any bigger, you will have to scroll to view the whole screen.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    No virus found in this message.
    Checked by AVG - www.avg.com
    Version: 2012.0.2221 / Virus Database: 2441/5281 - Release Date: 09/20/12

Reply
  • $organization

    This is something that was changed when the new scaling feature was added.  The development team tells me they are looking into what they can do to make it operate more like it did in the past, probably for v12.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Fernando Margueirat
    Sent: Thursday, September 20, 2012 11:19 AM
    To: Kevin Sheehan
    Subject: RE: [Tessitura Technical Forum] Order page and General tab screen size

     

    My

    original message was never mailed to the list, I guess it was because of the big screenshot attached to it. This is what I wrote. To see the screenshot you have to go to the website.

    Kevin

     

    In version 10 we were able to view AT LEAST 111x32 seats on the seat map. I’m pretty sure we could see even more if we played with the screen DPI but we don’t have v. 10 running anymore to try it. I dug this from an old email, where I count the 111x32. Let me know if the image does not make it through.


    Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4

    Fernando Margueirat
    Business Analyst
    The National Ballet of Canada
    470 Queens Quay West
    Toronto, Ontario
    M5V 3K4
    P: 416 345 9686 x453
    F: 416 345 8323

    From: Fernando Margueirat <bounce-fernandomargueirat4910@tessituranetwork.com>
    Sent: 8/31/2012 4:46:57 PM

    Kevin

     

    In version 10 we were able to view AT LEAST 111x32 seats on the seat map. I’m pretty sure we could see even more if we played with the screen DPI but we don’t have v. 10 running anymore to try it. I dug this from an old email, where I count the 111x32. Let me know if the image does not make it through.

     

     

    Fernando Margueirat
    Business Analyst
    The National Ballet of Canada
    470 Queens Quay West
    Toronto, Ontario
    M5V 3K4
    P: 416 345 9686 x453
    F: 416 345 8323

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kevin Sheehan
    Sent: August-31-12 4:26 PM
    To: Fernando Margueirat
    Subject: RE: [Tessitura Technical Forum] Order page and General tab screen size

     

    In v10 it was possible (incorrectly) to view 23 rows instead of 22 rows.  That was corrected in v11 back to 22 rows, but since some people had built maps taking advantage of that extra row, the hot fix was added to change things back so that you can see 23 rows again (see this previous thread on the topic which lead to the hot fix).

     

    It is not possible to change the dimensions of the seat map display frame.  23 rows and 80 columns is the maximum size.  If you build your seat maps any bigger, you will have to scroll to view the whole screen.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    No virus found in this message.
    Checked by AVG - www.avg.com
    Version: 2012.0.2221 / Virus Database: 2441/5281 - Release Date: 09/20/12

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