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Tessitura.ini and Windows 7

Marty Jones
$organization

We are having an issue with new PCs Windows 7 dealing with ticket printing. We keep getting ... Can't set printer to default.

The users have full control to the Tessitura.ini file through a local users security group and we have tried giving the user explicit permissions. We have tried putting the file in system32 and in the root of C but have a feeling that Windows 7 doesn't allow writing to files in these locations. Anybody else had this issue or know a work around?

Thanks,

  • $organization


    Not sure if this is exactly the same as Windows 7 but we put the Tessitura.ini file in local user profiles.  They should be able to then edit the ini file from this location.  You will need to create a logon script to copy the files to this location but the users should be able to edit it from this location.

     

    In the target of the tessitura shortcut you will need to put something like this T:\Startup\Tessitura_Start.bat " C:\users\%username%\tessitura.ini

     

    Not sure if will work 100% but could be a solution.

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: 02 September 2011 15:32
    To: Nick Insell
    Subject: [Tessitura Technical Forum] Tessitura.ini and Windows 7

     

    We are having an issue with new PCs Windows 7 dealing with ticket printing. We keep getting ... Can't set printer to default.

    The users have full control to the Tessitura.ini file through a local users security group and we have tried giving the user explicit permissions. We have tried putting the file in system32 and in the root of C but have a feeling that Windows 7 doesn't allow writing to files in these locations. Anybody else had this issue or know a work around?

    Thanks,




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  • $organization

    I seem to recall that we had problems with this until we gave local users full control to c:\tessitura itself (+ applied to files within), rather than to specific files within it.

  • $organization

    Looks like we got it working with c:\tessitura itself (+ applied to files within). I think our issue was that when we were changing the permissions that we were clicking the ok button instead of Apply which then pops up an additional dialog box.

     

    Thanks for the help!

  • $organization

    Just an FYI.  You can automate these permission settings in group policy so you don't have to deal with doing it on every workstation.  I have a howto I can send you if you want.

    -Rich

  • Former Member
    Former Member $organization

    Rich, could I get a copy of the howto?

     

    Thanks, Trudy Guest,

    ArtTix Systems Administrator

    801.323.6969

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rich Tepper
    Sent: Friday, September 02, 2011 2:01 PM
    To: Trudy Guest
    Subject: Re: [Tessitura Technical Forum] Tessitura.ini and Windows 7

     

    Just an FYI.  You can automate these permission settings in group policy so you don't have to deal with doing it on every workstation.  I have a howto I can send you if you want.

    -Rich

    From: Marty Jones <bounce-martyjones7649@tessituranetwork.com>
    Sent: 9/2/2011 9:27:37 AM

    We are having an issue with new PCs Windows 7 dealing with ticket printing. We keep getting ... Can't set printer to default.

    The users have full control to the Tessitura.ini file through a local users security group and we have tried giving the user explicit permissions. We have tried putting the file in system32 and in the root of C but have a feeling that Windows 7 doesn't allow writing to files in these locations. Anybody else had this issue or know a work around?

    Thanks,




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Marty, we have been having issues, too.  One thing we found is that with Windows7, we’ve had to have a default printer set in the Tessitura.ini file.

     

    Rich, would you please send us a copy of your ‘How to’, too?

      

     

    Thanks,

    Carol

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rich Tepper
    Sent: Friday, September 02, 2011 4:01 PM
    To: Orth, Carol
    Subject: Re: [Tessitura Technical Forum] Tessitura.ini and Windows 7

     

    Just an FYI.  You can automate these permission settings in group policy so you don't have to deal with doing it on every workstation.  I have a howto I can send you if you want.

    -Rich

    From: Marty Jones <bounce-martyjones7649@tessituranetwork.com>
    Sent: 9/2/2011 9:27:37 AM

    We are having an issue with new PCs Windows 7 dealing with ticket printing. We keep getting ... Can't set printer to default.

    The users have full control to the Tessitura.ini file through a local users security group and we have tried giving the user explicit permissions. We have tried putting the file in system32 and in the root of C but have a feeling that Windows 7 doesn't allow writing to files in these locations. Anybody else had this issue or know a work around?

    Thanks,




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



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  • $organization in reply to Rich Tepper

    Hi Rich,

    My name is Monic, I'm working at the Melbourne Arts Centre.

    I stumbled upon your response while gathering some information about Tessitura deployment on windows 7 64 bit. What sort of measures did you take before rolling out. Where there major road blocks did you face? Also, would you be able to share your how to instruction on setting permissions thru group policy?

    Many Thanks,

    --Monic

     

     

  • Former Member
    Former Member $organization

    We were not able to use 64-bit for our ticket office computers because information in some of the drop down windows in Tessitura did not display properly.  I ended up loading Windows 7 32-bit on those computers.

     

     

    Penny Tabor

    IT Manager

    Midland Center for the Arts

    Midland, MI 48640

                                acerp

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Monic Verma
    Sent: Sunday, September 04, 2011 10:07 PM
    To: Tabor, Penny
    Subject: Re: [Tessitura Technical Forum] Tessitura.ini and Windows 7

     

    Hi Rich,

    My name is Monic, I'm working at the Melbourne Arts Centre.

    I stumbled upon your response while gathering some information about Tessitura deployment on windows 7 64 bit. What sort of measures did you take before rolling out. Where there major road blocks did you face? Also, would you be able to share your how to instruction on setting permissions thru group policy?

    Many Thanks,

    --Monic

     

     

    From: Rich Tepper <bounce-richtepper6283@tessituranetwork.com>
    Sent: 9/2/2011 3:00:16 PM

    Just an FYI.  You can automate these permission settings in group policy so you don't have to deal with doing it on every workstation.  I have a howto I can send you if you want.

    -Rich




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Former Member

    Penny, We are using 64bit exclusively in our ticket office and have not had any issues with dropdowns once we made the registry change for the windowless select control in IE.  Have you tried that change?.  Can you share what issues you had?

    Monic.  I created one test machine and set up a single ticket office user with it to find out where we might run into issues.  The only problems we found were windowless select control (which also exists in 32 bit versions and windows XP, but requires a different registry key be changed for 64 bit) and a little messing around with display resolutions to make the seat map appear correctly.  The other thing you may have to look at is your directory structure.  We install tess under the program files directory.  When we made the switch we decided to keep with program files instead of moving it to the program files x86 directory.  By leaving it in the same location all of our existing group policies from XP will still work.
    I will send you the GP howto off list.  Feel free to let me know if you have any more questions.

    -Rich

  • $organization in reply to Rich Tepper

    Penny, Take a look at TASK solution 19336.  I think that will fix your 64 bit dropdown issue.  As a sidenote... This change can be distributed using group policy also.

    -Rich