We are having an issue with new PCs Windows 7 dealing with ticket printing. We keep getting ... Can't set printer to default.
The users have full control to the Tessitura.ini file through a local users security group and we have tried giving the user explicit permissions. We have tried putting the file in system32 and in the root of C but have a feeling that Windows 7 doesn't allow writing to files in these locations. Anybody else had this issue or know a work around?
Thanks,
We were not able to use 64-bit for our ticket office computers because information in some of the drop down windows in Tessitura did not display properly. I ended up loading Windows 7 32-bit on those computers.
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Monic Verma Sent: Sunday, September 04, 2011 10:07 PM To: Tabor, Penny Subject: Re: [Tessitura Technical Forum] Tessitura.ini and Windows 7
Hi Rich,
My name is Monic, I'm working at the Melbourne Arts Centre.
I stumbled upon your response while gathering some information about Tessitura deployment on windows 7 64 bit. What sort of measures did you take before rolling out. Where there major road blocks did you face? Also, would you be able to share your how to instruction on setting permissions thru group policy?
Many Thanks,
--Monic
From: Rich Tepper <bounce-richtepper6283@tessituranetwork.com> Sent: 9/2/2011 3:00:16 PM
Just an FYI. You can automate these permission settings in group policy so you don't have to deal with doing it on every workstation. I have a howto I can send you if you want.
-Rich
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Penny, We are using 64bit exclusively in our ticket office and have not had any issues with dropdowns once we made the registry change for the windowless select control in IE. Have you tried that change?. Can you share what issues you had?Monic. I created one test machine and set up a single ticket office user with it to find out where we might run into issues. The only problems we found were windowless select control (which also exists in 32 bit versions and windows XP, but requires a different registry key be changed for 64 bit) and a little messing around with display resolutions to make the seat map appear correctly. The other thing you may have to look at is your directory structure. We install tess under the program files directory. When we made the switch we decided to keep with program files instead of moving it to the program files x86 directory. By leaving it in the same location all of our existing group policies from XP will still work.I will send you the GP howto off list. Feel free to let me know if you have any more questions.
Penny, Take a look at TASK solution 19336. I think that will fix your 64 bit dropdown issue. As a sidenote... This change can be distributed using group policy also.