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Login question

Beth Varro
$organization

Hi all,

I'm working on some data cleanup before V 11, and I'm flummoxed.  I'm finding that I can set a particular email as the primary email address and login on record A, and then I am able to enter that same email address on record B.  But according to the documentation, and to my previous experience, that shouldn't be possible.  Any ideas what I might be missing?

Thanks!

Beth

  • $organization

    Unknown said:

    I'm finding that I can set a particular email as the primary email address and login on record A, and then I am able to enter that same email address on record B.

    The same e-mail can live on >1 constituent in T_EADDRESS ("Electronic" address radio button), but I believe the client won't let the same e-mail be used on >1 record in T_CUST_LOGIN ("Login" radio button).

    We actually have a handful like that; old records converted from pre-Tessitura data (and outside the client!). I imagine our web site would get confused if anyone tried to use them...

  • Former Member
    Former Member $organization

    I believe if there is a different Login Type then it will allow it.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Beth Varro
    Sent: Tuesday, August 30, 2011 2:03 PM
    To: Gloria Ormsby
    Subject: [Tessitura Technical Forum] Login question

     

    Hi all,

    I'm working on some data cleanup before V 11, and I'm flummoxed.  I'm finding that I can set a particular email as the primary email address and login on record A, and then I am able to enter that same email address on record B.  But according to the documentation, and to my previous experience, that shouldn't be possible.  Any ideas what I might be missing?

    Thanks!

    Beth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Hi Beth,

     

    You can add an email address to as many constituent records as you want, but you can only select is as the email associated with a login once per login type.

     

    Login usernames must be unique, per login type, across all constituents.   If you are using email address as the login name (i.e. what you type in the Login field), you can only do that once per login type, but you could still enter that email address as an email address (on the Electronic screen) to as many constituent records as you want.

     

    So the restrictions are on logins, not email addresses.

     

    Make sense?

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

  • $organization
    Aaaaah.  I know we occasionally have a user try to enter an email on the general tab and get an error to the effect of "that email is already in use on a login," but I couldn't reproduce the error. Thinking about what you've said, I'll be that only happens if the duplicate accounts both already had a login, and then you try to change the email on record A to one that matches record B.  Because record A already had a login, it automatically tries to change the email tied to it if you overwrite the one tied to the login, causing it to trigger the login restriction even though it looks like it's only related to the email address change.

    Thanks all!  Problem solved!

    Beth

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    From: "Kevin Sheehan" <bounce-kevinsheehan4372@tessituranetwork.com>
    To: bvarro@smm.org
    Sent: Tuesday, August 30, 2011 1:22:44 PM
    Subject: RE: [Tessitura Technical Forum] Login question

    Hi Beth,

     

    You can add an email address to as many constituent records as you want, but you can only select is as the email associated with a login once per login type.

     

    Login usernames must be unique, per login type, across all constituents.   If you are using email address as the login name (i.e. what you type in the Login field), you can only do that once per login type, but you could still enter that email address as an email address (on the Electronic screen) to as many constituent records as you want.

     

    So the restrictions are on logins, not email addresses.

     

    Make sense?

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!