Hi all,
I'm working on some data cleanup before V 11, and I'm flummoxed. I'm finding that I can set a particular email as the primary email address and login on record A, and then I am able to enter that same email address on record B. But according to the documentation, and to my previous experience, that shouldn't be possible. Any ideas what I might be missing?
Thanks!
Beth
Hi Beth,
You can add an email address to as many constituent records as you want, but you can only select is as the email associated with a login once per login type.
Login usernames must be unique, per login type, across all constituents. If you are using email address as the login name (i.e. what you type in the Login field), you can only do that once per login type, but you could still enter that email address as an email address (on the Electronic screen) to as many constituent records as you want.
So the restrictions are on logins, not email addresses.
Make sense?
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com