Login question

Aaaaah.  I know we occasionally have a user try to enter an email on the general tab and get an error to the effect of "that email is already in use on a login," but I couldn't reproduce the error. Thinking about what you've said, I'll be that only happens if the duplicate accounts both already had a login, and then you try to change the email on record A to one that matches record B.  Because record A already had a login, it automatically tries to change the email tied to it if you overwrite the one tied to the login, causing it to trigger the login restriction even though it looks like it's only related to the email address change.

Thanks all!  Problem solved!

Beth

* * * * *

Hurry! Time is running out to see priceless artifacts from the tomb of the Boy King and other ancient sites. Tutankhamun: The Golden King and the Great Pharaohs runs through Labor Day, September 5, at the Science Museum of Minnesota. Don’t miss this opportunity; visit www.smm.org/tut to purchase tickets.

Elizabeth A Varro
Membership Manager
Science Museum of Minnesota
(651) 265-9829

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From: "Kevin Sheehan" <bounce-kevinsheehan4372@tessituranetwork.com>
To: bvarro@smm.org
Sent: Tuesday, August 30, 2011 1:22:44 PM
Subject: RE: [Tessitura Technical Forum] Login question

Hi Beth,

 

You can add an email address to as many constituent records as you want, but you can only select is as the email associated with a login once per login type.

 

Login usernames must be unique, per login type, across all constituents.   If you are using email address as the login name (i.e. what you type in the Login field), you can only do that once per login type, but you could still enter that email address as an email address (on the Electronic screen) to as many constituent records as you want.

 

So the restrictions are on logins, not email addresses.

 

Make sense?

 

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

 

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Aaaaah.  I know we occasionally have a user try to enter an email on the general tab and get an error to the effect of "that email is already in use on a login," but I couldn't reproduce the error. Thinking about what you've said, I'll be that only happens if the duplicate accounts both already had a login, and then you try to change the email on record A to one that matches record B.  Because record A already had a login, it automatically tries to change the email tied to it if you overwrite the one tied to the login, causing it to trigger the login restriction even though it looks like it's only related to the email address change.

Thanks all!  Problem solved!

Beth

* * * * *

Hurry! Time is running out to see priceless artifacts from the tomb of the Boy King and other ancient sites. Tutankhamun: The Golden King and the Great Pharaohs runs through Labor Day, September 5, at the Science Museum of Minnesota. Don’t miss this opportunity; visit www.smm.org/tut to purchase tickets.

Elizabeth A Varro
Membership Manager
Science Museum of Minnesota
(651) 265-9829

---

From: "Kevin Sheehan" <bounce-kevinsheehan4372@tessituranetwork.com>
To: bvarro@smm.org
Sent: Tuesday, August 30, 2011 1:22:44 PM
Subject: RE: [Tessitura Technical Forum] Login question

Hi Beth,

 

You can add an email address to as many constituent records as you want, but you can only select is as the email associated with a login once per login type.

 

Login usernames must be unique, per login type, across all constituents.   If you are using email address as the login name (i.e. what you type in the Login field), you can only do that once per login type, but you could still enter that email address as an email address (on the Electronic screen) to as many constituent records as you want.

 

So the restrictions are on logins, not email addresses.

 

Make sense?

 

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

 

---

Spam
Not spam
Forget previous vote

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!