I've been slowly but gradually getting everyone in our consortium moved to the standard order confirmation process from a custom set up. In getting an organization set up, we've found an account that keeps generating blank confirmations. I've never seen this happen and any other patron account that we try, the confirmations are not blank. This one particular patron account however, keeps getting blank confirmations. Has anyone ever seen this happen? If so, were you able to get it resolved so the account received confirmations with ticket information and how did you resolve it?
Teresa :o)
Hi Teresa, You are referring the email order confirmations correct? Is it a text email or an html email? If it is a html email try having the email sent to you and try to view the source of the message to see if there is any html in it.
Jon
Teresa - Tess Guru.
I'm at my whits end trying to figure this out. and I'm at the point of throwing Tess out the window. Confirmations should be a standard and easy function but I have now had days of stress in running different reports without the needed results.
I'm trying to get a report that I can export into a merge document to print my subscription confirmations.
Torch Song Trilogy
Mead Theatre
9/29/2013 7:30pm
AA 203-204
That Hopey Changey Thing
Milton Theatre
Not yet purchased
Sweet and Sad
12/8/2013 7:00pm
A 203-204
Tribes
2/2/2014 7:00pm
Water by the Spoonful
Metheny Theatre
3/30/2014 7:00pm
***
6/8/2014 7:00pm
I can't figure out Infomaker because I don't know how to set up the database profile.
I don't know SQL or Visual Studio.
Hi Teresa,
Did you ever find a solution to this? We are seeing the same thing where very few accounts receive blank email order confirmations and my blind copy is the same.
If there is any HTML in it, check the email address properties of the one you are trying to send to. make sure that the "Allow HTML" box is checked.
That one gets me all the time!
Huzzah! That did it :)
WOO HOO!