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Standard Order Confirmations

Teresa Dean
$organization

I've been slowly but gradually getting everyone in our consortium moved to the standard order confirmation process from a custom set up.  In getting an organization set up, we've found an account that keeps generating blank confirmations.  I've never seen this happen and any other patron account that we try, the confirmations are not blank.  This one particular patron account however, keeps getting blank confirmations.  Has anyone ever seen this happen?  If so, were you able to get it resolved so the account received confirmations with ticket information and how did you resolve it?

Teresa  :o)

Parents
  • $organization

    Teresa - Tess Guru. 

    I'm at my whits end trying to figure this out. and I'm at the point of throwing Tess out the window. Confirmations should be a standard and easy function but I have now had days of stress in running different reports without the needed results. 

    I'm trying to get a report  that I can export into a merge document to print my subscription confirmations. 

    So the data is: 
    Performance (Production Description or Production Name)
    Venue (facility)
    Series (Day)
    Date of the performance
    Time
    Seats (Section, row, seat)

    Torch Song Trilogy

    Mead Theatre

    9/29/2013 7:30pm

    AA 203-204

    That Hopey Changey Thing

    Milton Theatre

    Not yet purchased

     

    Sweet and Sad

    Milton Theatre

    12/8/2013 7:00pm

    A 203-204

    Tribes

    Mead Theatre

    2/2/2014 7:00pm

    AA 203-204

    Water by the Spoonful

    Metheny Theatre

    3/30/2014 7:00pm

    A 203-204

    ***

    Milton Theatre

    6/8/2014 7:00pm

    A 203-204

     

     
    So the data is: 
    Performance (Production Description or Production Name)
    Venue (facility)
    Series (Day)
    Date of the performance
    Time
    Seats (Section, row, seat)
    Is there a report that pulls this? I thought the order output would show this but it shows seats but not venue or time. 

    I can't figure out Infomaker because I don't know how to set up the database profile.

    I don't know SQL or Visual Studio. 

Reply
  • $organization

    Teresa - Tess Guru. 

    I'm at my whits end trying to figure this out. and I'm at the point of throwing Tess out the window. Confirmations should be a standard and easy function but I have now had days of stress in running different reports without the needed results. 

    I'm trying to get a report  that I can export into a merge document to print my subscription confirmations. 

    So the data is: 
    Performance (Production Description or Production Name)
    Venue (facility)
    Series (Day)
    Date of the performance
    Time
    Seats (Section, row, seat)

    Torch Song Trilogy

    Mead Theatre

    9/29/2013 7:30pm

    AA 203-204

    That Hopey Changey Thing

    Milton Theatre

    Not yet purchased

     

    Sweet and Sad

    Milton Theatre

    12/8/2013 7:00pm

    A 203-204

    Tribes

    Mead Theatre

    2/2/2014 7:00pm

    AA 203-204

    Water by the Spoonful

    Metheny Theatre

    3/30/2014 7:00pm

    A 203-204

    ***

    Milton Theatre

    6/8/2014 7:00pm

    A 203-204

     

     
    So the data is: 
    Performance (Production Description or Production Name)
    Venue (facility)
    Series (Day)
    Date of the performance
    Time
    Seats (Section, row, seat)
    Is there a report that pulls this? I thought the order output would show this but it shows seats but not venue or time. 

    I can't figure out Infomaker because I don't know how to set up the database profile.

    I don't know SQL or Visual Studio. 

Children
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