I have two Boca printers, both of which are now either spitting out two blank tickets arbitrarily between legitimate ticket printing, or spitting out half a ticket and jamming. I'm trying to determine if I should take on the expense of shipping one of the printers back to Boca Systems to be serviced/repaired or if I should just invest in a new printer. Can anyone shed any light as to whether this may just be a characteristic of an aging Boca printer, or am I just lucky enough that both printers happen to be malfunctioning in the same manner.
Thanks!Maggie
In this thread:
http://www.tessituranetwork.com/COMMUNITY/forums/p/111/511.aspx#511
I went into detail on this very subject. I would speculate though that if you have two independent printers exhibiting the same behaviour either both of them have way old print heads that need to be replaced, or you've got a ticket stock problem that's causing the issue for both printers.
You know, mine was doing stuff like that a week ago – I just had one of our facilities engineers clean out all the dust and other crap inside and it seems to be working much better. Apparently the floor under my desk is not the best habitat for a Boca. J
I’ve also heard tell that the expense of sending things back to Boca for repair is much greater than getting a new one.
-p.
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We've actually replaced the print head as recently as August of this year, so I'm less inclined to believe that is the source of the problem, unless it's a faulty part that worked fine for the first two+ months and then went bad. The ticket stock is a new order for the season, also received in August, but it's no different that what we had last year, plus it too didn't cause any negative effects for the first two+ months of having it. Additionally, we've tried using old stock for testing, and we get the same results.
We also have regularly used canned air to blow out the dust from the printer, as that has worked to solve issues in the past. It just doesn't seem to be providing the same time of resolution any more.
Maggie
We are having a slightly different problem and I was wondering if anyone out there had seen this and had a fix. One of our Bocas has changed its print length, so it prints tickets that are 2/3rd the size and don't match up with the perforated edges. I have a trouble ticket open with Boca, but thought I would see if anyone had a fix I could try sooner. Our working Boca has a print length of 1100, while the other now has a length of 818. I can't see any settings that would obviously fix this...
Thanks in advance for any help,
Boann
Boanne,
You may consider downloading the "BOCA Systems Customer Interface Program" directly from their site and install it on a system that has access to the printer. The program will allow you to send a serious of commands to the printer to adjust the length. I'm not sure what the commands would be or if that will resolve your issue, but Ted in BOCA Support always has me start with it.
David
Look here for all of the info about setting ticket length: http://www.bocasystems.com/documents/fgl41c.doc
I would suggest setting it back to automatic. If it is already set to automatic than you may have a faulty optical sensor.
-Rich