How Do I Edit the TNEW Order Confirm?

Ashley,

With your being a self hosted organization, I am not sure how this would come into play since we are RAMP, but I had a beast of a time with some caching issues.  For whatever reason, there was a quirk with the last_updated_dt of the file itself that somehow got out of sync and just all around messed with my brain.  Beyond a potential cache issue, I have no other ideas.

Good luck!

John

Does this mean that the ONLY parts that are customizable are the part in e LTR_TNEW_EMAIL_SETTINGS and LTR_TNEW_DYN_EMAIL_CONTENT?

Link

I think the implied statement there is that those are the "standard" customizable parts of the TNEW e-mail confirmations and that anything further requires a consultant of some kind and/or coding knowledge of your own.  We certainly have ours customized a little bit outside of those two tables (I did the customizations myself).

Okay. I went into the template and commented out the shipping section and moved one of the dynamic content sections to a little higher up. But every time I do a test purchase it none of my changes are rendered. So maybe it is a caching issue, as you said above.

Thanks,

Ashley

**SOLVED**

I was putting my new template in the wrong folder. What I didn't know as a recent DBA to this organization, is that if you go to your TNEW admin site, select Site Data, and then Site Data from the drop down, you will have a screen where one of the options is "Email Properties". It tells you there where your templates live. 

Once I started putting the file in the location listed there, we were seeing changes on out test transactions. However, like John says in this post, you do need to clear your cache and recycle the app pools each time you add/edit the template.

Ashley