We are on Self Hosted v15 and haven't gotten the Report Scheduler to work yet. On every report, we get the following error
Date|Component|Logger|Location|WindowsLogin|UserId|UserGroup|Level|Message2019-05-02 10:20:48.1967|TessituraProcessingService|RunReportsScheduler|XXXXX|XXXXXXX|||Error|The system cannot find the file specified at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo) at System.Diagnostics.Process.Start() at Tessitura.ProcessingService.Services.StandardReportProcessor.StartProcess(String application, String args, Int32 requestId) at Tessitura.ProcessingService.Services.StandardReportProcessor.ProcessRequest(ReportRequest request, Report report, RequestOutputFormat outputFormat)
I have dug through every log & every configuration file and I can't figure out what file it is looking for. Any ideas? Reports work fine when ran manually, they just don't run via the scheduler.
Hi David, if you haven’t already, I would recommend that your team submit a TASK ticket to Tessitura Network support to help you look into this. They can copy you in the ticket to keep you in the loop.
Best,
Todd Lantry
Tessitura Network Webmaster
Hi David
Try to use SQL server
What is authentication method do you use ?
Is it Tessitura Schedule issue with Infomaker Report an SSRS report or both?
Try to use SQL server authentication instead of Windows
It appears to be just Infomaker reports. I just scheduled an SSRS report and it ran fine. They are standard reports that we are running. Do I need Infomaker libraries? I saw that in the documentation but I'm not sure what I need
In T_DEFAULTS, check your Local_Library_List. Is the value a mapped drive location, or a unc path? We had to change this to a unc path, where for years it was a drive mapping…
Was
T:\Userreportsv15\userreports.pbl,T:\Userreportsv15\nscan.pbl
Now set to:
\\admiral\tessitura\Userreportsv15\userreports.pbl,\\admiral\tessitura\Userreportsv15\nscan.pbl
I didn't have anything in there until I started troubleshooting this. I really don't know anything about Infomaker, so I am trying to piece this together. The users are just trying to schedule the built in reports in Tessitura and most seem to be Infomaker reports. I found the PBL libraries in the Samples but I'm not really sure what to do with them. We have had a TASK ticket in but it isn't getting much activity.
Was anyone able to figure out how to solve this? We have an open ticket but haven't made much progress with it. We are using the UNC path, not a mapped drive in T_DEFAULTS
Amy, when I upgraded to 15.1...the issue went away. I am guessing something just didn't get installed correctly when we went to 15.0