We are on Self Hosted v15 and haven't gotten the Report Scheduler to work yet. On every report, we get the following error
Date|Component|Logger|Location|WindowsLogin|UserId|UserGroup|Level|Message2019-05-02 10:20:48.1967|TessituraProcessingService|RunReportsScheduler|XXXXX|XXXXXXX|||Error|The system cannot find the file specified at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo) at System.Diagnostics.Process.Start() at Tessitura.ProcessingService.Services.StandardReportProcessor.StartProcess(String application, String args, Int32 requestId) at Tessitura.ProcessingService.Services.StandardReportProcessor.ProcessRequest(ReportRequest request, Report report, RequestOutputFormat outputFormat)
I have dug through every log & every configuration file and I can't figure out what file it is looking for. Any ideas? Reports work fine when ran manually, they just don't run via the scheduler.
In T_DEFAULTS, check your Local_Library_List. Is the value a mapped drive location, or a unc path? We had to change this to a unc path, where for years it was a drive mapping…
Was
T:\Userreportsv15\userreports.pbl,T:\Userreportsv15\nscan.pbl
Now set to:
\\admiral\tessitura\Userreportsv15\userreports.pbl,\\admiral\tessitura\Userreportsv15\nscan.pbl
I didn't have anything in there until I started troubleshooting this. I really don't know anything about Infomaker, so I am trying to piece this together. The users are just trying to schedule the built in reports in Tessitura and most seem to be Infomaker reports. I found the PBL libraries in the Samples but I'm not really sure what to do with them. We have had a TASK ticket in but it isn't getting much activity.