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Report Scheduler Error

David Rees
$organization

We are on Self Hosted v15 and haven't gotten the Report Scheduler to work yet.  On every report, we get the following error

Date|Component|Logger|Location|WindowsLogin|UserId|UserGroup|Level|Message
2019-05-02 10:20:48.1967|TessituraProcessingService|RunReportsScheduler|XXXXX|XXXXXXX|||Error|The system cannot find the file specified   at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
   at System.Diagnostics.Process.Start()
   at Tessitura.ProcessingService.Services.StandardReportProcessor.StartProcess(String application, String args, Int32 requestId)
   at Tessitura.ProcessingService.Services.StandardReportProcessor.ProcessRequest(ReportRequest request, Report report, RequestOutputFormat outputFormat)

I have dug through every log &  every configuration file and I can't figure out what file it is looking for.  Any ideas?  Reports work fine when ran manually, they just don't run via the scheduler. 

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  • $organization

    In T_DEFAULTS, check your Local_Library_List.  Is the value a mapped drive location, or a unc path?  We had to change this to a unc path, where for years it was a drive mapping…

     Was

    T:\Userreportsv15\userreports.pbl,T:\Userreportsv15\nscan.pbl

     Now set to:

    \\admiral\tessitura\Userreportsv15\userreports.pbl,\\admiral\tessitura\Userreportsv15\nscan.pbl

  • $organization in reply to David Vivino (Past Member)

    I didn't have anything in there until I started troubleshooting this.  I really don't know anything about Infomaker, so I am trying to piece this together.  The users are just trying to schedule the built in reports in Tessitura and most seem to be Infomaker reports.  I found the PBL libraries in the Samples but I'm not really sure what to do with them.  We have had a TASK ticket in but it isn't getting much activity.

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  • $organization in reply to David Vivino (Past Member)

    I didn't have anything in there until I started troubleshooting this.  I really don't know anything about Infomaker, so I am trying to piece this together.  The users are just trying to schedule the built in reports in Tessitura and most seem to be Infomaker reports.  I found the PBL libraries in the Samples but I'm not really sure what to do with them.  We have had a TASK ticket in but it isn't getting much activity.

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