Emergency process during credit card issue

We use Cash as the method of payment and instruct the cashiers to type the credit card number in the Order Notes field and write down the order number.  Then, when we can process again, we go to each order and reverse the cash payment and apply the credit card payment.  After it's done we make sure to delete the credit card numbers from the notes field.

It's not real pretty or perfect, but it works (and luckily we don't have to resort to it often).

We use Cash as the method of payment and instruct the cashiers to type the credit card number in the Order Notes field and write down the order number.  Then, when we can process again, we go to each order and reverse the cash payment and apply the credit card payment.  After it's done we make sure to delete the credit card numbers from the notes field.

It's not real pretty or perfect, but it works (and luckily we don't have to resort to it often).

Hi,

Our credit card merchant account platform was down today for about 45 minutes and during that time, we could not accept credit cards.  Is there a recommended way of continuing business when something like this happens?  We initially thought a specific non-credit payment method could be created to capture the order then reverse the transaction to the final cc payment when business as usual has resumed.  This, of course, would apply only to in-house orders.

This doesn't happen often but we want to have a solid plan in place for next time.  Thanks in advance for sharing your ideas.

Jeri

You can pay the order off with an invoice payment method, set up a billing schedule to pay the full amount on the current date with the supplied credit card and after the credit card issue is worked out you can run the invoice billing report to charge all the cards pending for that date.

One way of dealing with Credit Card outages is to make sure your staff have access to those 'old fashioned' credit card processing boxes that connect to a phone line to authorize and charge cards.  These can be used to process cards and the payments can be entered into Tessitura with a "Credit Card Box" payment method.

David

Hi Jeri,

When I was at the Arsht Center, we had two back-up  methods.  The first was the electronic unit David mentioned above.  If Tessitura credit card processing was unavailable, we could still charge the cards in real time through those units and enter a dummy payment method into Tessitura.  We had one payment method set up for each credit card type so we could keep accurate payment method records in Tessitura.

The second was the really old fashioned carbon imprinter.  If we had no internet at all and couldn't use Tessitura or our electronic credit card machines, we could imprint the credit card and do as you suggested and enter a payment into Tessitura and reverse that payment to the actual credit card at a later time.

Hi Jeri,

When I was at the Arsht Center, we had two back-up  methods.  The first was the electronic unit David mentioned above.  If Tessitura credit card processing was unavailable, we could still charge the cards in real time through those units and enter a dummy payment method into Tessitura.  We had one payment method set up for each credit card type so we could keep accurate payment method records in Tessitura.

The second was the really old fashioned carbon imprinter.  If we had no internet at all and couldn't use Tessitura or our electronic credit card machines, we could imprint the credit card and do as you suggested and enter a payment into Tessitura and reverse that payment to the actual credit card at a later time.

One way of dealing with Credit Card outages is to make sure your staff have access to those 'old fashioned' credit card processing boxes that connect to a phone line to authorize and charge cards.  These can be used to process cards and the payments can be entered into Tessitura with a "Credit Card Box" payment method.

David

We have credit card payment methods that are not set up to authorize.  We call them our “Z” manual credit card payment methods.  Our users can enter the credit card number as usual but without authorizing by using one the of the “Z” payment methods.  When credit card processing is back on-line, the managers identify all orders with the “Z” payment method and enter  two payment records: one to reverse the “Z” payment and another to authorize a normal credit card payment.

We have credit card payment methods that are not set up to authorize.  We call them our “Z” manual credit card payment methods.  Our users can enter the credit card number as usual but without authorizing by using one the of the “Z” payment methods.  When credit card processing is back on-line, the managers identify all orders with the “Z” payment method and enter  two payment records: one to reverse the “Z” payment and another to authorize a normal credit card payment.

Hi,

Our credit card merchant account platform was down today for about 45 minutes and during that time, we could not accept credit cards.  Is there a recommended way of continuing business when something like this happens?  We initially thought a specific non-credit payment method could be created to capture the order then reverse the transaction to the final cc payment when business as usual has resumed.  This, of course, would apply only to in-house orders.

This doesn't happen often but we want to have a solid plan in place for next time.  Thanks in advance for sharing your ideas.

Jeri