Hi,
Our credit card merchant account platform was down today for about 45 minutes and during that time, we could not accept credit cards. Is there a recommended way of continuing business when something like this happens? We initially thought a specific non-credit payment method could be created to capture the order then reverse the transaction to the final cc payment when business as usual has resumed. This, of course, would apply only to in-house orders.
This doesn't happen often but we want to have a solid plan in place for next time. Thanks in advance for sharing your ideas.
Jeri
I realize this is an old thread. But, we encountered this a couple weeks ago. If we entered a dummy payment, as suggested, how would we print tickets? It seems that any sort of manual cc auth or dummy method would mean we couldn't print the ticket right then.
From: Mara Hazzard-Wallingford <bounce-marahazzard4013@tessituranetwork.com> Sent: 2/18/2010 11:53:04 AM
Hi Jeri,
When I was at the Arsht Center, we had two back-up methods. The first was the electronic unit David mentioned above. If Tessitura credit card processing was unavailable, we could still charge the cards in real time through those units and enter a dummy payment method into Tessitura. We had one payment method set up for each credit card type so we could keep accurate payment method records in Tessitura.
The second was the really old fashioned carbon imprinter. If we had no internet at all and couldn't use Tessitura or our electronic credit card machines, we could imprint the credit card and do as you suggested and enter a payment into Tessitura and reverse that payment to the actual credit card at a later time.