Emergency process during credit card issue

We have credit card payment methods that are not set up to authorize.  We call them our “Z” manual credit card payment methods.  Our users can enter the credit card number as usual but without authorizing by using one the of the “Z” payment methods.  When credit card processing is back on-line, the managers identify all orders with the “Z” payment method and enter  two payment records: one to reverse the “Z” payment and another to authorize a normal credit card payment.

We have credit card payment methods that are not set up to authorize.  We call them our “Z” manual credit card payment methods.  Our users can enter the credit card number as usual but without authorizing by using one the of the “Z” payment methods.  When credit card processing is back on-line, the managers identify all orders with the “Z” payment method and enter  two payment records: one to reverse the “Z” payment and another to authorize a normal credit card payment.

Hi,

Our credit card merchant account platform was down today for about 45 minutes and during that time, we could not accept credit cards.  Is there a recommended way of continuing business when something like this happens?  We initially thought a specific non-credit payment method could be created to capture the order then reverse the transaction to the final cc payment when business as usual has resumed.  This, of course, would apply only to in-house orders.

This doesn't happen often but we want to have a solid plan in place for next time.  Thanks in advance for sharing your ideas.

Jeri

We have credit card payment methods that are not set up to authorize.  We call them our “Z” manual credit card payment methods.  Our users can enter the credit card number as usual but without authorizing by using one the of the “Z” payment methods.  When credit card processing is back on-line, the managers identify all orders with the “Z” payment method and enter  two payment records: one to reverse the “Z” payment and another to authorize a normal credit card payment.

Hi,

Our credit card merchant account platform was down today for about 45 minutes and during that time, we could not accept credit cards.  Is there a recommended way of continuing business when something like this happens?  We initially thought a specific non-credit payment method could be created to capture the order then reverse the transaction to the final cc payment when business as usual has resumed.  This, of course, would apply only to in-house orders.

This doesn't happen often but we want to have a solid plan in place for next time.  Thanks in advance for sharing your ideas.

Jeri