Emergency process during credit card issue

We use Cash as the method of payment and instruct the cashiers to type the credit card number in the Order Notes field and write down the order number.  Then, when we can process again, we go to each order and reverse the cash payment and apply the credit card payment.  After it's done we make sure to delete the credit card numbers from the notes field.

It's not real pretty or perfect, but it works (and luckily we don't have to resort to it often).

We use Cash as the method of payment and instruct the cashiers to type the credit card number in the Order Notes field and write down the order number.  Then, when we can process again, we go to each order and reverse the cash payment and apply the credit card payment.  After it's done we make sure to delete the credit card numbers from the notes field.

It's not real pretty or perfect, but it works (and luckily we don't have to resort to it often).

Hi,

Our credit card merchant account platform was down today for about 45 minutes and during that time, we could not accept credit cards.  Is there a recommended way of continuing business when something like this happens?  We initially thought a specific non-credit payment method could be created to capture the order then reverse the transaction to the final cc payment when business as usual has resumed.  This, of course, would apply only to in-house orders.

This doesn't happen often but we want to have a solid plan in place for next time.  Thanks in advance for sharing your ideas.

Jeri

 

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We use Cash as the method of payment and instruct the cashiers to type the credit card number in the Order Notes field and write down the order number.  Then, when we can process again, we go to each order and reverse the cash payment and apply the credit card payment.  After it's done we make sure to delete the credit card numbers from the notes field.

It's not real pretty or perfect, but it works (and luckily we don't have to resort to it often).

Hi,

Our credit card merchant account platform was down today for about 45 minutes and during that time, we could not accept credit cards.  Is there a recommended way of continuing business when something like this happens?  We initially thought a specific non-credit payment method could be created to capture the order then reverse the transaction to the final cc payment when business as usual has resumed.  This, of course, would apply only to in-house orders.

This doesn't happen often but we want to have a solid plan in place for next time.  Thanks in advance for sharing your ideas.

Jeri

 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!