I don't have issues saving large files either. But I do have some times intermittent hiccups with batch printing tickets. Has anyone run into that same issue before?
On Feb 13, 2018 4:55 PM, Sara Nemeth wrote:
[cid:Tessitura_2D00_Network_2D00_logo_5F00_1500x421-png_2D00_150x42-png@tessituranetwork.com] Update from Tessitura Network
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Sara Nemeth
Hi Tom,
We're on RAMP using Citrix and I regularly run large output sets and save them to my local drives without issue. I'd suggest contacting RAMP support as this seems unusual. Best of luck!
Sara
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Sara,
Would you walk me through the steps that you use for downloading outputsets?
We have found some multi-steps processes seem to work OK. But they are hard for end users to understand. However, the more straight foward process to save as a MS Excel to the local drive seems to be causing us problems.
Thanks for any more details you can provide.
P.S. We have opened this issue with the RAMP staff as well.
Hi Robert,
We initially had problems printing tickets to our BOCAs after converting from 2X to Citrix. It happened whenever Citrix timed out - whether we were batch printing or printing just one order. RAMP suggested we implement some exclusions in our AV software (Webroot) which helped. Once Webroot released an update we were able to eliminate the exclusions and haven't had any problems since.
When did the Webroot update happen. I would like to get rid of the exclusion as well.