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RE: [Tessitura Administration & IT] Best Practices in RAMP downloads. Output Sets

Robert Martin
$organization

I don't have issues saving large files either. But I do have some times intermittent hiccups with batch printing tickets. Has anyone run into that same issue before?

On Feb 13, 2018 4:55 PM, Sara Nemeth wrote:

[cid:Tessitura_2D00_Network_2D00_logo_5F00_1500x421-png_2D00_150x42-png@tessituranetwork.com] Update from Tessitura Network

[cid:4TYNTXAXLZ5T-jpg_2D00_70x70x2-jpg@tessituranetwork.com]

Sara Nemeth

Hi Tom,

We're on RAMP using Citrix and I regularly run large output sets and save them to my local drives without issue. I'd suggest contacting RAMP support as this seems unusual. Best of luck!

Sara

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  • $organization
    Users here reported when working on a project where they were printing a batch to file for a production, it super crapped out midway through when they tried to save directly onto the network share (our print to file showed as printed but the actual file showed only some of the tickets - like the box office batch prints have been). When they saved it to their local drive (C drive), no issue.
     
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  • $organization
    Users here reported when working on a project where they were printing a batch to file for a production, it super crapped out midway through when they tried to save directly onto the network share (our print to file showed as printed but the actual file showed only some of the tickets - like the box office batch prints have been). When they saved it to their local drive (C drive), no issue.
     
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