For every show we are presented with at least a few tickets where either the barcode or the text on the PAH ticket is missing. When I check the PDF that we e-mailed out in the outlook sent box I can see both the barcode and text in all of these cases. Has anyone else seen this? Is there a minimum version of Adobe that our constituents need in order to print their tickets?
Thank you!
Shoshana
It is most likely that the customers who present tickets with missing barcodes are using the default Apple PDF reader, which is documented not to work correctly in all cases.
Hi Shoshana,
Good day.
If the customer's computer doesn't have the font of those contents, pdf file will not display properly, also they maybe missed out on PAHT.
barcode is a kind of font.
So don't use special font, try to use the most common font for PAHT.
have fun.
Ben
Ben –
Thank you for the response. For the font we are using Helvetica – we did try Aerial but found that Acrobat sent the font tables with the attachment and so our attachments were very big. As for the bar code font – is there a way to determine if the user’s printer does not have the font and prompt for a download, our Symphony is getting quite a few of these.
Shoshana Goshen-Harper
Sr. Applications Manager
Woodruff Arts Center
Office: 404 733-4334
Cell: 770 883-6131
shoshana.goshen-harper@woodruffcenter.org
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ben Gu Sent: Sunday, February 14, 2010 7:22 PM To: Shoshana Goshen-Harper Subject: Re: [Tessitura Technical Forum] Barcode not printing on PAHT
If the customer's computer don't have the font of those content, pdf file will not display properly, also they maybe miss out on PAHT.
From: Shoshana Goshen-Harper <bounce-shoshanagoshenharper2735@tessituranetwork.com> Sent: 2/12/2010 8:25:08 AM
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The barcode is rendered by PATHS and no fonts are needed on the client's computer. Everything is embedded in the PDF. However, there is a known issue with the way PAHTS creates the PDFs that causes problems in older versions of the PDF reader built into Mac OS X. Instructions on how to fix this problem were included in the 9.0.0.2 patch. Look for "Print At Home Ticketing Font Node Additions."
-Morgan
We include a link and information in the HTML email instructing the patron to download the latest free Adobe Reader to ensure correct printing.
Thank you, this was very helpful.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Morgan L'Argent Sent: Monday, February 15, 2010 11:57 AM To: Shoshana Goshen-Harper Subject: Re: [Tessitura Technical Forum] Barcode not printing on PAHT
From: Ben Gu <bounce-bengu4278@tessituranetwork.com> Sent: 2/14/2010 6:19:17 PM