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Barcode not printing on PAHT

Shoshana Goshen-Harper
$organization

For every show we are presented with at least a few tickets where either the barcode or the text on the PAH ticket is missing.  When I check the PDF that we e-mailed out in the outlook sent box I can see both the barcode and text in all of these cases.  Has anyone else seen this?  Is there a minimum version of Adobe that our constituents need in order to print their tickets?

Thank you!

Shoshana

Parents
  • $organization

    Hi Shoshana,

    Good day.

    If the customer's computer doesn't have the font of those contents, pdf file will not display properly, also they maybe missed out on PAHT.

    barcode is a kind of font.

    So don't use special font, try to use the most common font for PAHT.

    have fun.

    Ben



    [edited by: Ben Gu at 6:21 PM (GMT -6) on 14 Feb 2010]
Reply
  • $organization

    Hi Shoshana,

    Good day.

    If the customer's computer doesn't have the font of those contents, pdf file will not display properly, also they maybe missed out on PAHT.

    barcode is a kind of font.

    So don't use special font, try to use the most common font for PAHT.

    have fun.

    Ben



    [edited by: Ben Gu at 6:21 PM (GMT -6) on 14 Feb 2010]
Children
  • $organization in reply to Ben Gu

    Ben –

     

    Thank you for the response.  For the font we are using Helvetica – we did try Aerial but found that Acrobat sent the font tables with the attachment and so our attachments were very big.  As for the bar code font – is there a way to determine if the user’s printer does not have the font and prompt for a download, our Symphony is getting quite a few of these. 

     

    Shoshana Goshen-Harper

    Sr. Applications Manager

    Woodruff Arts Center

     

    Office: 404 733-4334

    Cell: 770 883-6131

    shoshana.goshen-harper@woodruffcenter.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ben Gu
    Sent: Sunday, February 14, 2010 7:22 PM
    To: Shoshana Goshen-Harper
    Subject: Re: [Tessitura Technical Forum] Barcode not printing on PAHT

     

    Hi Shoshana,

    Good day.

    If the customer's computer don't have the font of those content, pdf file will not display properly, also they maybe miss out on PAHT.

    barcode is a kind of font.

    So don't use special font, try to use the most common font for PAHT.

    have fun.

    Ben

    From: Shoshana Goshen-Harper <bounce-shoshanagoshenharper2735@tessituranetwork.com>
    Sent: 2/12/2010 8:25:08 AM

    For every show we are presented with at least a few tickets where either the barcode or the text on the PAH ticket is missing.  When I check the PDF that we e-mailed out in the outlook sent box I can see both the barcode and text in all of these cases.  Has anyone else seen this?  Is there a minimum version of Adobe that our constituents need in order to print their tickets?

    Thank you!

    Shoshana




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Ben Gu

    The barcode is rendered by PATHS and no fonts are needed on the client's computer. Everything is embedded in the PDF. However, there is a known issue with the way PAHTS creates the PDFs that causes problems in older versions of the PDF reader built into Mac OS X. Instructions on how to fix this problem were included in the 9.0.0.2 patch. Look for "Print At Home Ticketing Font Node Additions."

       -Morgan

  • $organization in reply to Morgan L'Argent (Past Member)

    We include a link and information in the HTML email instructing the patron to download the latest free Adobe Reader to ensure correct printing.

  • $organization in reply to Morgan L'Argent (Past Member)

    Thank you, this was very helpful.

     

    Shoshana Goshen-Harper

    Sr. Applications Manager

    Woodruff Arts Center

     

    Office: 404 733-4334

    Cell: 770 883-6131

    shoshana.goshen-harper@woodruffcenter.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Morgan L'Argent
    Sent: Monday, February 15, 2010 11:57 AM
    To: Shoshana Goshen-Harper
    Subject: Re: [Tessitura Technical Forum] Barcode not printing on PAHT

     

    The barcode is rendered by PATHS and no fonts are needed on the client's computer. Everything is embedded in the PDF. However, there is a known issue with the way PAHTS creates the PDFs that causes problems in older versions of the PDF reader built into Mac OS X. Instructions on how to fix this problem were included in the 9.0.0.2 patch. Look for "Print At Home Ticketing Font Node Additions."

       -Morgan

    From: Ben Gu <bounce-bengu4278@tessituranetwork.com>
    Sent: 2/14/2010 6:19:17 PM

    Hi Shoshana,

    Good day.

    If the customer's computer doesn't have the font of those contents, pdf file will not display properly, also they maybe missed out on PAHT.

    barcode is a kind of font.

    So don't use special font, try to use the most common font for PAHT.

    have fun.

    Ben




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!