Vantiv Out?

Yes.  We’ve been dropping Payment Gateway connections since about 4:25 PM Central time.  Getting the following error in the logs…

“Authentication failed because the remote party has closed the transport stream”

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer
Sent: Wednesday, October 04, 2017 4:47 PM
To: Spees, Daniel <SpeesD@cso.org>
Subject: [Tessitura Technical Forum] Vantiv Out?

Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.

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Yes, us too. Busy signal on their support line, unable to even process through their portal. Very frustrating.

Jeanne DeVore | Technology Manager
Chicago Shakespeare Theater

312. 667.4943 direct line  | 312.403.0314 mobile | www.chicagoshakes.com | facebook | twitter
800 East Grand Avenue on Navy Pier | Chicago, Illinois 60611

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer
Sent: Wednesday, October 04, 2017 4:48 PM
To: Jeanne DeVore
Subject: [Tessitura Technical Forum] Vantiv Out?

Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Yeah.  The environment status is in yellow.  Hang tight.  They’re working on it.

Dot

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer
Sent: Wednesday, October 04, 2017 5:47 PM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Technical Forum] Vantiv Out?

Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We are also getting an error message and are unable to process credit cards right now.

Beth Huisking

General Manager

WESTPORT COUNTRY PLAYHOUSE  

25 Powers Court

Westport, CT  06880

203.227.5137 ext. 184 (office)

203.571.1294 (direct line)

203.221.7482 (fax)

203.227.4177 (box office)

EXCITING   FUN   INSPIRING

2017 Season Tickets Are On Sale Now!

www.westportplayhouse.org

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer
Sent: Wednesday, October 04, 2017 5:46 PM
To: Joseph C. Shafranek <JShafranek@westportplayhouse.org>
Subject: [Tessitura Technical Forum] Vantiv Out?

Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Same Here!

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Stacey Voigt
Sent: Wednesday, October 04, 2017 5:02 PM
To: Spees, Daniel <SpeesD@cso.org>
Subject: Re: [Tessitura Technical Forum] Vantiv Out?

Hi Katie,

We just talked to Tessitura Support and learned that Vantiv is having an outage. Needless to say it's chaos in our box office. I'm sure yours is the same!

--Stacey

We just got a transaction to go through.

Yeah.  The environment status is in yellow.  Hang tight.  They’re working on it.

Dot

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer
Sent: Wednesday, October 04, 2017 5:47 PM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Technical Forum] Vantiv Out?

Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Our charges are going through now after +1 hour of errors.

Dave

Yes, us too. Busy signal on their support line, unable to even process through their portal. Very frustrating.

Jeanne DeVore | Technology Manager
Chicago Shakespeare Theater

312. 667.4943 direct line  | 312.403.0314 mobile | www.chicagoshakes.com | facebook | twitter
800 East Grand Avenue on Navy Pier | Chicago, Illinois 60611

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer
Sent: Wednesday, October 04, 2017 4:48 PM
To: Jeanne DeVore
Subject: [Tessitura Technical Forum] Vantiv Out?

Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We are down again.  Anyone else?

Clever, Nancy—I’m going to run this by Finance.

Thank you,

Dr. Laura House, Shared Services Database Manager

Kauffman Center for the Performing Arts

1601 Broadway | Kansas City, MO 64108

direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037

kauffmancenter.org | a non-profit 501(c)3 organization

Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nancy Sheleheda
Sent: Wednesday, October 04, 2017 6:43 PM
To: Laura House <lhouse@kauffmancenter.org>
Subject: RE: [Tessitura Technical Forum] Vantiv Out?

We can get auths in Pittsburgh!

Also, thought I'd mention (and likely you all have something similar in place), long ago we set up "No Auth" payment methods so when this happens we can at least capture a credit card number in Tessitura securely.  They usually are inactive, but I can activate them with a quick query in SSMS.  Then when we can get auths again, we reverse the "No Auth" payment with the "Authorizing" payment.