Anyone else currently unable to process credit cards? Tried calling Vantiv - getting a literal busy signal. I didn't even know that was possible.
We are down again. Anyone else?
Clever, Nancy—I’m going to run this by Finance.
Thank you,
Dr. Laura House, Shared Services Database Manager
Kauffman Center for the Performing Arts
1601 Broadway | Kansas City, MO 64108
direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037
kauffmancenter.org | a non-profit 501(c)3 organization
Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nancy Sheleheda Sent: Wednesday, October 04, 2017 6:43 PM To: Laura House <lhouse@kauffmancenter.org> Subject: RE: [Tessitura Technical Forum] Vantiv Out?
We can get auths in Pittsburgh!
Also, thought I'd mention (and likely you all have something similar in place), long ago we set up "No Auth" payment methods so when this happens we can at least capture a credit card number in Tessitura securely. They usually are inactive, but I can activate them with a quick query in SSMS. Then when we can get auths again, we reverse the "No Auth" payment with the "Authorizing" payment.
From: Dan Spees <bounce-danielspees8805@tessituranetwork.com> Sent: 10/4/2017 2:58:46 PM
Yes. We’ve been dropping Payment Gateway connections since about 4:25 PM Central time. Getting the following error in the logs…
“Authentication failed because the remote party has closed the transport stream”
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Springer Sent: Wednesday, October 04, 2017 4:47 PM To: Spees, Daniel <SpeesD@cso.org> Subject: [Tessitura Technical Forum] Vantiv Out?
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!