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Inactivate Credit Card

Leslie McKinley
$organization
We used to be able to inactivate credit cards so they would not appear as a choice when selecting cards. If this is attempted now on a card on an dated credit card we get a message "Invalid expiration date or expired account" - I get that the card can't be charged wondering why we can't drop it from the list of card shown.
  • $organization
    Leslie, Very strange; I just tried to do the same thing and got the same error. I'd pass it along to Tessitura support and see if they're aware and can put a fix in place. Thank you, Brian
  • $organization

    Hi Leslie and Brian,

     

    We ran into this same problem last year with 12.5.1 and opened a ticket with Tessitura. It is a known defect, 65359, and the notes in the open ticket we have indicates it will be resolved in v14 as part of the payment processing updates they are working on.

     

    Thanks,

    David

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Brian Parker
    Sent: Wednesday, February 8, 2017 9:47 AM
    To: David Frederick <DFrederick@scfta.org>
    Subject: Re: [Tessitura Technical Forum] Inactivate Credit Card

     

    Leslie, Very strange; I just tried to do the same thing and got the same error. I'd pass it along to Tessitura support and see if they're aware and can put a fix in place. Thank you, Brian

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 2/8/2017 12:30:04 PM

    We used to be able to inactivate credit cards so they would not appear as a choice when selecting cards. If this is attempted now on a card on an dated credit card we get a message "Invalid expiration date or expired account" - I get that the card can't be charged wondering why we can't drop it from the list of card shown.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    David  -- Thanks for the update.  A reminder to us all to really test even the smallest/simpliest function..

     

    From: David Frederick [mailto:bounce-davidfrederick9045@tessituranetwork.com]
    Sent: Wednesday, February 08, 2017 2:35 PM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: RE: [Tessitura Technical Forum] Inactivate Credit Card

     

    Hi Leslie and Brian,

     

    We ran into this same problem last year with 12.5.1 and opened a ticket with Tessitura. It is a known defect, 65359, and the notes in the open ticket we have indicates it will be resolved in v14 as part of the payment processing updates they are working on.

     

    Thanks,

    David

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Brian Parker
    Sent: Wednesday, February 8, 2017 9:47 AM
    To: David Frederick <DFrederick@scfta.org>
    Subject: Re: [Tessitura Technical Forum] Inactivate Credit Card

     

    Leslie, Very strange; I just tried to do the same thing and got the same error. I'd pass it along to Tessitura support and see if they're aware and can put a fix in place. Thank you, Brian

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 2/8/2017 12:30:04 PM

    We used to be able to inactivate credit cards so they would not appear as a choice when selecting cards. If this is attempted now on a card on an dated credit card we get a message "Invalid expiration date or expired account" - I get that the card can't be charged wondering why we can't drop it from the list of card shown.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    Folks, We recently (like last week!) upgraded to v12.5.1 and I just tried it - we're able to make a credit card inactive without any error. Martin
  • $organization

    Martin—Could you confirm that the credit card you made inactive had an expiration date in the past - Jan 2017 or prior.  If the card you inactivated has a “good” expiration date that would be why you could inactivate.

     

    If it works with an past expiration date then  perhaps it was a patch to 12.5 that the rest of us just need to make to our system.  We just upgraded in January and it doesn’t work. 

     

     

    From: Martin Keen [mailto:bounce-martinkeen9803@tessituranetwork.com]
    Sent: Wednesday, February 08, 2017 8:11 PM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: Re: [Tessitura Technical Forum] Inactivate Credit Card

     

    Folks, We recently (like last week!) upgraded to v12.5.1 and I just tried it - we're able to make a credit card inactive without any error. Martin

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 2/8/2017 12:30:04 PM

    We used to be able to inactivate credit cards so they would not appear as a choice when selecting cards. If this is attempted now on a card on an dated credit card we get a message "Invalid expiration date or expired account" - I get that the card can't be charged wondering why we can't drop it from the list of card shown.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    This is to confirm the “bug” is for expired cards.  If a card has an active expiration date the system will let you inactivate the card (which is good in the case card theft etc).  Old cards with expired expirations dates cannot be inactivated.  This will be fixed in v.14

     

    From: Leslie McKinley [mailto:bounce-lesliemckinley4321@tessituranetwork.com]
    Sent: Thursday, February 09, 2017 8:36 AM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: RE: [Tessitura Technical Forum] Inactivate Credit Card

     

    Martin—Could you confirm that the credit card you made inactive had an expiration date in the past - Jan 2017 or prior.  If the card you inactivated has a “good” expiration date that would be why you could inactivate.

     

    If it works with an past expiration date then  perhaps it was a patch to 12.5 that the rest of us just need to make to our system.  We just upgraded in January and it doesn’t work. 

     

     

    From: Martin Keen [mailto:bounce-martinkeen9803@tessituranetwork.com]
    Sent: Wednesday, February 08, 2017 8:11 PM
    To: McKinley, Leslie <LMcKinley@nycitycenter.org>
    Subject: Re: [Tessitura Technical Forum] Inactivate Credit Card

     

    Folks, We recently (like last week!) upgraded to v12.5.1 and I just tried it - we're able to make a credit card inactive without any error. Martin

    From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com>
    Sent: 2/8/2017 12:30:04 PM

    We used to be able to inactivate credit cards so they would not appear as a choice when selecting cards. If this is attempted now on a card on an dated credit card we get a message "Invalid expiration date or expired account" - I get that the card can't be charged wondering why we can't drop it from the list of card shown.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Leslie McKinley

    Weird. We're just noticing this problem. For us, it's happening when trying to inactivate cards with valid expiration dates. Wondering if it is due to a recent hotfix we applied.