This is to confirm the “bug” is for expired cards. If a card has an active expiration date the system will let you inactivate the card (which is good in the case card theft etc). Old cards with expired expirations dates cannot be inactivated. This will be fixed in v.14
From: Leslie McKinley [mailto:bounce-lesliemckinley4321@tessituranetwork.com] Sent: Thursday, February 09, 2017 8:36 AM To: McKinley, Leslie <LMcKinley@nycitycenter.org> Subject: RE: [Tessitura Technical Forum] Inactivate Credit Card
Martin—Could you confirm that the credit card you made inactive had an expiration date in the past - Jan 2017 or prior. If the card you inactivated has a “good” expiration date that would be why you could inactivate.
If it works with an past expiration date then perhaps it was a patch to 12.5 that the rest of us just need to make to our system. We just upgraded in January and it doesn’t work.
From: Martin Keen [mailto:bounce-martinkeen9803@tessituranetwork.com] Sent: Wednesday, February 08, 2017 8:11 PM To: McKinley, Leslie <LMcKinley@nycitycenter.org> Subject: Re: [Tessitura Technical Forum] Inactivate Credit Card
Folks, We recently (like last week!) upgraded to v12.5.1 and I just tried it - we're able to make a credit card inactive without any error. Martin
From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com> Sent: 2/8/2017 12:30:04 PM
We used to be able to inactivate credit cards so they would not appear as a choice when selecting cards. If this is attempted now on a card on an dated credit card we get a message "Invalid expiration date or expired account" - I get that the card can't be charged wondering why we can't drop it from the list of card shown.
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Weird. We're just noticing this problem. For us, it's happening when trying to inactivate cards with valid expiration dates. Wondering if it is due to a recent hotfix we applied.