Martin—Could you confirm that the credit card you made inactive had an expiration date in the past - Jan 2017 or prior. If the card you inactivated has a “good” expiration date that would be why you could inactivate.
If it works with an past expiration date then perhaps it was a patch to 12.5 that the rest of us just need to make to our system. We just upgraded in January and it doesn’t work.
From: Martin Keen [mailto:bounce-martinkeen9803@tessituranetwork.com] Sent: Wednesday, February 08, 2017 8:11 PM To: McKinley, Leslie <LMcKinley@nycitycenter.org> Subject: Re: [Tessitura Technical Forum] Inactivate Credit Card
Folks, We recently (like last week!) upgraded to v12.5.1 and I just tried it - we're able to make a credit card inactive without any error. Martin
From: Leslie McKinley <bounce-lesliemckinley4321@tessituranetwork.com> Sent: 2/8/2017 12:30:04 PM
We used to be able to inactivate credit cards so they would not appear as a choice when selecting cards. If this is attempted now on a card on an dated credit card we get a message "Invalid expiration date or expired account" - I get that the card can't be charged wondering why we can't drop it from the list of card shown.
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