Hi,
We need to setup an off-site workstation with Tessitura LIVE and a Boca printer to sell tickets and gift certificates. The location is not on our network. Is anyone using terminal services or Citrix for Tessitura? We also need to know how to setup the Boca.
Any recommendation would be greatly appreciated.
Thanks
We don't do much TS here but have you considered just using a VPN? If your firewall has integrated VPN that is the easiest but if it doesn't it is very easy to set up one of your windows servers as an RAS server and VPN into it. Then the BOCA can be connected locally to the workstation and you should be all set. We have used Tess over VPN on several occasions and while it is a little slower it is definately still useable.
-Rich
From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com>Sent: 11/19/2009 10:03:43 AM
Jeri -
We use MS Terminal Services exclusively for our Tessitura users here. When we recently had an off site show that we needed box office presence we sent them with a laptop, a VPN connection and a BOCA printer connected to the laptop. It worked as planned. The one caveat I will throw out there is you'll probably need a converter for your BOCA connection to go from a parallel or serial connector to a USB. Many laptops now a days don't come with parallel or even serial ports anymore.
The other thing to remember is security (both physical and network) and be sure that your equipment (esp the laptop) is safely locked up or taken back with you every night.
HTH,
HeatherSeattle Rep
-----Original Message-----From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather KraftSent: Friday, 20 November 2009 4:41 AMTo: Brenda FehlbergSubject: Re: [Tessitura Technical Forum] Off-site connection to Tessitura Jeri - We use MS Terminal Services exclusively for our Tessitura users here. When we recently had an off site show that we needed box office presence we sent them with a laptop, a VPN connection and a BOCA printer connected to the laptop. It worked as planned. The one caveat I will throw out there is you'll probably need a converter for your BOCA connection to go from a parallel or serial connector to a USB. Many laptops now a days don't come with parallel or even serial ports anymore. The other thing to remember is security (both physical and network) and be sure that your equipment (esp the laptop) is safely locked up or taken back with you every night. HTH, HeatherSeattle Rep From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com>Sent: 11/19/2009 10:03:43 AM Hi, We need to setup an off-site workstation with Tessitura LIVE and a Boca printer to sell tickets and gift certificates. The location is not on our network. Is anyone using terminal services or Citrix for Tessitura? We also need to know how to setup the Boca. Any recommendation would be greatly appreciated. Thanks This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Same topic, supplementary question: What are PCI-related concerns related to connecting to Tessi via RDP only, and wireless as well? Does the standard Microsoft remote desktop rdp suffice, or does there need to be increased encryption and security with a separate VPN? I think WPA satisfies for wireless, but I could be mistaken.
We also use several laptops, aircards, and mini-Boca’s via USB when we have remote venues. Works well.
Randy
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, November 19, 2009 3:37 PM To: Randall A. Mitchell Subject: RE: [Tessitura Technical Forum] Off-site connection to Tessitura
Hi
I use remote desktop to work from home with Tessitura (and anything else on our company central drive)
When we need to operate an offsite box office we use a lap top, connect (using wireless) via remote desktop and have the Boca set up as a remote printer.
Brenda
-----Original Message----- From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft Sent: Friday, 20 November 2009 4:41 AM To: Brenda Fehlberg Subject: Re: [Tessitura Technical Forum] Off-site connection to Tessitura Jeri - We use MS Terminal Services exclusively for our Tessitura users here. When we recently had an off site show that we needed box office presence we sent them with a laptop, a VPN connection and a BOCA printer connected to the laptop. It worked as planned. The one caveat I will throw out there is you'll probably need a converter for your BOCA connection to go from a parallel or serial connector to a USB. Many laptops now a days don't come with parallel or even serial ports anymore. The other thing to remember is security (both physical and network) and be sure that your equipment (esp the laptop) is safely locked up or taken back with you every night. HTH, Heather Seattle Rep From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com> Sent: 11/19/2009 10:03:43 AM Hi, We need to setup an off-site workstation with Tessitura LIVE and a Boca printer to sell tickets and gift certificates. The location is not on our network. Is anyone using terminal services or Citrix for Tessitura? We also need to know how to setup the Boca. Any recommendation would be greatly appreciated. Thanks This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Heather Seattle Rep
From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com> Sent: 11/19/2009 10:03:43 AM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Has anyone had to have a remote box office at a location that didn't necessarily have its own power? Like a site-specific show in a field or something? I figure extra batteries for the laptops, but what to do with the boca?
Citrix works. I use it for support without ticket printing. And have used it with speeds as slow as a cellphone tethered connection. However I would not suggest this for a box office staff person during precurtian rush.
The folks who use RAMP do this sort of thing all of the time. You might check with support about recomended setup used in that kind of environment and follow those instructions.
I suspect that the bigest issues will be how to setup a safe (reliable/fast enough/encrypted) network connection. And two depending on the remote client, how to setup the Bocas.
--Tom