Off-site connection to Tessitura

Former Member
Former Member $organization

Hi,

We need to setup an off-site workstation with Tessitura LIVE and a Boca printer to sell tickets and gift certificates. The location is not on our network. Is anyone using terminal services or Citrix for Tessitura?  We also need to know how to setup the Boca.

Any recommendation would be greatly appreciated.

Thanks

Parents
  • We don't do much TS here but have you considered just using a VPN?  If your firewall has integrated VPN that is the easiest but if it doesn't it is very easy to set up one of your windows servers as an RAS server and VPN into it.  Then the BOCA can be connected locally to the workstation and you should be all set.  We have used Tess over VPN on several occasions and while it is a little slower it is definately still useable.

    -Rich

Reply
  • We don't do much TS here but have you considered just using a VPN?  If your firewall has integrated VPN that is the easiest but if it doesn't it is very easy to set up one of your windows servers as an RAS server and VPN into it.  Then the BOCA can be connected locally to the workstation and you should be all set.  We have used Tess over VPN on several occasions and while it is a little slower it is definately still useable.

    -Rich

Children
  • Former Member
    Former Member $organization in reply to Rich Tepper
    Thanks for the feedback Rich.


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rich Tepper
    Sent: Thursday, November 19, 2009 11:31 AM
    To: Jeri Henderson
    Subject: Re: [Tessitura Technical Forum] Off-site connection to Tessitura

    We don't do much TS here but have you considered just using a VPN?  If your firewall has integrated VPN that is the easiest but if it doesn't it is very easy to set up one of your windows servers as an RAS server and VPN into it.  Then the BOCA can be connected locally to the workstation and you should be all set.  We have used Tess over VPN on several occasions and while it is a little slower it is definately still useable.

    -Rich

    From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com>
    Sent: 11/19/2009 10:03:43 AM

    Hi,

    We need to setup an off-site workstation with Tessitura LIVE and a Boca printer to sell tickets and gift certificates. The location is not on our network. Is anyone using terminal services or Citrix for Tessitura?  We also need to know how to setup the Boca.

    Any recommendation would be greatly appreciated.

    Thanks




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization in reply to Former Member
    We have worked around this by using GoToMyPc.  Our Ticket Office Manager has GoToMyPc on her work computer (so she can access her workstation from any internet-accessible computer and solve issues when she is away from the office [she lives out of town]).  When she needs to use Tessitura at a remote location, she takes a laptop and BOCA printer with her, and then connects to GoToMyPc, accesses her desktop, and uses Tessitura just as if she were sitting at her desk.  Has worked great so far, and cost is less than $20 per month for the service.
     
    Penny


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeri Henderson
    Sent: Thursday, November 19, 2009 11:46 AM
    To: Tabor, Penny
    Subject: RE: [Tessitura Technical Forum] Off-site connection to Tessitura

    Thanks for the feedback Rich.


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rich Tepper
    Sent: Thursday, November 19, 2009 11:31 AM
    To: Jeri Henderson
    Subject: Re: [Tessitura Technical Forum] Off-site connection to Tessitura

    We don't do much TS here but have you considered just using a VPN?  If your firewall has integrated VPN that is the easiest but if it doesn't it is very easy to set up one of your windows servers as an RAS server and VPN into it.  Then the BOCA can be connected locally to the workstation and you should be all set.  We have used Tess over VPN on several occasions and while it is a little slower it is definately still useable.

    -Rich

    From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com>
    Sent: 11/19/2009 10:03:43 AM

    Hi,

    We need to setup an off-site workstation with Tessitura LIVE and a Boca printer to sell tickets and gift certificates. The location is not on our network. Is anyone using terminal services or Citrix for Tessitura?  We also need to know how to setup the Boca.

    Any recommendation would be greatly appreciated.

    Thanks




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization in reply to Former Member
    Thanks also to Penny and Heather.  Your feedback is certainly appreciated.


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Penny Tabor
    Sent: Thursday, November 19, 2009 11:56 AM
    To: Jeri Henderson
    Subject: RE: [Tessitura Technical Forum] Off-site connection to Tessitura

    We have worked around this by using GoToMyPc.  Our Ticket Office Manager has GoToMyPc on her work computer (so she can access her workstation from any internet-accessible computer and solve issues when she is away from the office [she lives out of town]).  When she needs to use Tessitura at a remote location, she takes a laptop and BOCA printer with her, and then connects to GoToMyPc, accesses her desktop, and uses Tessitura just as if she were sitting at her desk.  Has worked great so far, and cost is less than $20 per month for the service.
     
    Penny


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeri Henderson
    Sent: Thursday, November 19, 2009 11:46 AM
    To: Tabor, Penny
    Subject: RE: [Tessitura Technical Forum] Off-site connection to Tessitura

    Thanks for the feedback Rich.


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rich Tepper
    Sent: Thursday, November 19, 2009 11:31 AM
    To: Jeri Henderson
    Subject: Re: [Tessitura Technical Forum] Off-site connection to Tessitura

    We don't do much TS here but have you considered just using a VPN?  If your firewall has integrated VPN that is the easiest but if it doesn't it is very easy to set up one of your windows servers as an RAS server and VPN into it.  Then the BOCA can be connected locally to the workstation and you should be all set.  We have used Tess over VPN on several occasions and while it is a little slower it is definately still useable.

    -Rich

    From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com>
    Sent: 11/19/2009 10:03:43 AM

    Hi,

    We need to setup an off-site workstation with Tessitura LIVE and a Boca printer to sell tickets and gift certificates. The location is not on our network. Is anyone using terminal services or Citrix for Tessitura?  We also need to know how to setup the Boca.

    Any recommendation would be greatly appreciated.

    Thanks




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!