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Forcefully Rejected

A. Freeman
$organization

Hopefully I'm missing something obvious.

Since yesterday I'm getting a "forcefully rejected" error when trying to process any credit card in our test environment. I checked the cc_server_port value in t_defaults and it's the same as the server port in the cc_server.ini. I've stopped and restarted all servers in the TPA tray. No firewall settings have been changed. Checked the user and pword it's using, and that works fine.

Anyone know any other reasons transactions would be forcefully rejected?

  • Former Member
    Former Member $organization

    Have you restarted the Tessitura CC Server as well?

    I see this every so often and restarting Transcend, then the CC server has taken care of it (so far) for me.

     

  • Former Member
    Former Member $organization

    Also, check the credit card user account in Security. One of two things might be getting you: the user needs to be dropped and added to sync up or the account might be locked / expired. Check the status and see what it says. If it is "normal" then do the drop and add for the credit card account and see if that fixes it.

  • $organization in reply to Former Member

    Thank you both! Dropping/adding worked.

  • $organization in reply to A. Freeman

    See also this recent knowledgebase article:

    http://www.tessituranetwork.com/network/Learning/Tessitura%20Knowledgebase/Credit%20Card%20Operations/Credit%20Card%20Server%20Problem/23725.aspx

  • $organization

    I'm getting this message when trying to process a credit card in our Test environment. 

     

    FormatRejected.Details:Bad.Record::Incorrect ECommerce Transaction Request

     

    Anyone have a clue what's up?

  • Former Member
    Former Member $organization

    In TPA client, go to the Merchant Setup. There is an ecommerce indicator that you can set. It’s looking for that value which isn’t set by default. I can’t remember if I had to set up a new merchant or if I changed the Direct Mail merchant and I can’t get to my test system to check for you. I hope this gives you a clue!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Wednesday, February 05, 2014 6:09 PM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] Forcefully Rejected

     

    I'm getting this message when trying to process a credit card in our Test environment. 

     

    FormatRejected.Details:Bad.Record::Incorrect ECommerce Transaction Request

     

    Anyone have a clue what's up?

    From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>
    Sent: 4/1/2009 1:09:17 PM

    Hopefully I'm missing something obvious.

    Since yesterday I'm getting a "forcefully rejected" error when trying to process any credit card in our test environment. I checked the cc_server_port value in t_defaults and it's the same as the server port in the cc_server.ini. I've stopped and restarted all servers in the TPA tray. No firewall settings have been changed. Checked the user and pword it's using, and that works fine.

    Anyone know any other reasons transactions would be forcefully rejected?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Thanks Gloria. I’ll give it a shot.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Gloria Ormsby
    Sent: Thursday, February 06, 2014 10:24 AM
    To: Adria Gunter
    Subject: RE: [Tessitura Technical Forum] Forcefully Rejected

     

    In TPA client, go to the Merchant Setup. There is an ecommerce indicator that you can set. It’s looking for that value which isn’t set by default. I can’t remember if I had to set up a new merchant or if I changed the Direct Mail merchant and I can’t get to my test system to check for you. I hope this gives you a clue!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Wednesday, February 05, 2014 6:09 PM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] Forcefully Rejected

     

    I'm getting this message when trying to process a credit card in our Test environment. 

     

    FormatRejected.Details:Bad.Record::Incorrect ECommerce Transaction Request

     

    Anyone have a clue what's up?

    From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>
    Sent: 4/1/2009 1:09:17 PM

    Hopefully I'm missing something obvious.

    Since yesterday I'm getting a "forcefully rejected" error when trying to process any credit card in our test environment. I checked the cc_server_port value in t_defaults and it's the same as the server port in the cc_server.ini. I've stopped and restarted all servers in the TPA tray. No firewall settings have been changed. Checked the user and pword it's using, and that works fine.

    Anyone know any other reasons transactions would be forcefully rejected?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!