Forcefully Rejected

In TPA client, go to the Merchant Setup. There is an ecommerce indicator that you can set. It’s looking for that value which isn’t set by default. I can’t remember if I had to set up a new merchant or if I changed the Direct Mail merchant and I can’t get to my test system to check for you. I hope this gives you a clue!

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
Sent: Wednesday, February 05, 2014 6:09 PM
To: Gloria Ormsby
Subject: Re: [Tessitura Technical Forum] Forcefully Rejected

I'm getting this message when trying to process a credit card in our Test environment. 

FormatRejected.Details:Bad.Record::Incorrect ECommerce Transaction Request

Anyone have a clue what's up?

Hopefully I'm missing something obvious.

Since yesterday I'm getting a "forcefully rejected" error when trying to process any credit card in our test environment. I checked the cc_server_port value in t_defaults and it's the same as the server port in the cc_server.ini. I've stopped and restarted all servers in the TPA tray. No firewall settings have been changed. Checked the user and pword it's using, and that works fine.

Anyone know any other reasons transactions would be forcefully rejected?

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In TPA client, go to the Merchant Setup. There is an ecommerce indicator that you can set. It’s looking for that value which isn’t set by default. I can’t remember if I had to set up a new merchant or if I changed the Direct Mail merchant and I can’t get to my test system to check for you. I hope this gives you a clue!

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
Sent: Wednesday, February 05, 2014 6:09 PM
To: Gloria Ormsby
Subject: Re: [Tessitura Technical Forum] Forcefully Rejected

I'm getting this message when trying to process a credit card in our Test environment. 

FormatRejected.Details:Bad.Record::Incorrect ECommerce Transaction Request

Anyone have a clue what's up?

Hopefully I'm missing something obvious.

Since yesterday I'm getting a "forcefully rejected" error when trying to process any credit card in our test environment. I checked the cc_server_port value in t_defaults and it's the same as the server port in the cc_server.ini. I've stopped and restarted all servers in the TPA tray. No firewall settings have been changed. Checked the user and pword it's using, and that works fine.

Anyone know any other reasons transactions would be forcefully rejected?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!