(I’m cross-posting this to Ticketing and Technical, so apologies if you receive it twice…)
Hello Tessi-friends,
I am preparing for everyone’s favorite adventure, an off-site show. Here’s what I can do right now:
· I am able to connect to our Terminal Server from the computer in the venue’s ticket office.
· I am able to install one of our Boca printers on the computer in the venue’s ticket office.
· I am able to SEE the Boca printer in the remote desktop session.
Here’s what I can’t do right now:
· Select the Boca printer and print tickets in Tessitura.
Sad day, right? From what I can tell, the printer’s there, installed, and coming through on the RDP session. Tessitura just can’t use it. Any ideas?
Thanks!
-p.
Patrick Schley Academy Services Manager
FIRST STAGE Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax
If you are using straight RDP you probably have to use an application like Screwdriver to redirect the local printer so the terminal session can see it.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Patrick Schley Sent: Wednesday, February 05, 2014 1:15 PM To: Jason Song Subject: [Tessitura Technical Forum] Boca/RDP oddness
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hi Patrick
Is your terminal server a shiny new Server 2012 version, with the Universal Printer Driver option? I believe people have had problems printing from Tess with that switched on, and have had to disable it. There's some posts on here with more detail, I think.
ken
It’s running Windows Server 2008 R2. Is the Universal Printing functionality also an issue with that OS?
FIRST STAGE
Transforming Lives Through Theater
And if you have the older and slightly less shiny Server 2008 version, the function is called “easy print”, and I had to turn it off via group policy to get my bocas to play nice with remote. This was a few years ago, and I recall tearing my hair out over it at the time.
Good luck!
Jeanne DeVore | Technology Manager Chicago Shakespeare Theater
312. 667.4943 direct line | 312.403.0314 mobile | www.chicagoshakes.com | facebook | twitter 800 East Grand Avenue on Navy Pier | Chicago, Illinois 60611
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ken McSwain Sent: Wednesday, February 05, 2014 4:15 PM To: Jeanne DeVore Subject: Re: [Tessitura Technical Forum] Boca/RDP oddness
From: Patrick Schley <bounce-patrickschley1590@tessituranetwork.com> Sent: 2/5/2014 2:04:54 PM
Disabling group print did the trick. Thanks, everyone!