Boca/RDP oddness

(I’m cross-posting this to Ticketing and Technical, so apologies if you receive it twice…)

Hello Tessi-friends,

I am preparing for everyone’s favorite adventure, an off-site show. Here’s what I can do right now:

·         I am able to connect to our Terminal Server from the computer in the venue’s ticket office.

·         I am able to install one of our Boca printers on the computer in the venue’s ticket office.

·         I am able to SEE the Boca printer in the remote desktop session.

Here’s what I can’t do right now:

·         Select the Boca printer and print tickets in Tessitura.

Sad day, right? From what I can tell, the printer’s there, installed, and coming through on the RDP session. Tessitura just can’t use it. Any ideas?

Thanks!

-p.

Patrick Schley
Academy Services Manager

FIRST STAGE
Transforming Lives Through Theater

325 West Walnut Street | Milwaukee, WI 53212
(414) 267-2942 direct | (414) 267-2976 fax

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

(I’m cross-posting this to Ticketing and Technical, so apologies if you receive it twice…)

Hello Tessi-friends,

I am preparing for everyone’s favorite adventure, an off-site show. Here’s what I can do right now:

·         I am able to connect to our Terminal Server from the computer in the venue’s ticket office.

·         I am able to install one of our Boca printers on the computer in the venue’s ticket office.

·         I am able to SEE the Boca printer in the remote desktop session.

Here’s what I can’t do right now:

·         Select the Boca printer and print tickets in Tessitura.

Sad day, right? From what I can tell, the printer’s there, installed, and coming through on the RDP session. Tessitura just can’t use it. Any ideas?

Thanks!

-p.

Patrick Schley
Academy Services Manager

FIRST STAGE
Transforming Lives Through Theater

325 West Walnut Street | Milwaukee, WI 53212
(414) 267-2942 direct | (414) 267-2976 fax

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!