(I’m cross-posting this to Ticketing and Technical, so apologies if you receive it twice…)
Hello Tessi-friends,
I am preparing for everyone’s favorite adventure, an off-site show. Here’s what I can do right now:
· I am able to connect to our Terminal Server from the computer in the venue’s ticket office.
· I am able to install one of our Boca printers on the computer in the venue’s ticket office.
· I am able to SEE the Boca printer in the remote desktop session.
Here’s what I can’t do right now:
· Select the Boca printer and print tickets in Tessitura.
Sad day, right? From what I can tell, the printer’s there, installed, and coming through on the RDP session. Tessitura just can’t use it. Any ideas?
Thanks!
-p.
Patrick Schley Academy Services Manager
FIRST STAGE Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax
Hi Patrick
Is your terminal server a shiny new Server 2012 version, with the Universal Printer Driver option? I believe people have had problems printing from Tess with that switched on, and have had to disable it. There's some posts on here with more detail, I think.
ken