I just updated my iPhone 7 to iOS 13.1 the other day and now all of my daily emailed reports are showing up on my phone as dots instead of ticket sales and ticket counts. The emailed reports look fine on my Outlook. Not sure if this is an Apple issue or a Tessitura issue. So odd. Any thoughts?
Nothing to add other than I am having the same issue since the ios 13.1 update.
Not the expert here, but the latest Apple iOS update did some messed up things to my phone (most annoying, it un-deleted all my voicemails, so my voicemail inbox was full). So unless people come back with other ideas, I'd go with Apple...
This happened to me too right after I updated my phone. I hope there's an easy fix!
Hi all -
We have had a number of reports of this and it is currently under investigation by Network Development as a potential defect. A workaround was discovered which was to download the free Adobe Reader app, then force-press on the PDF attachment in the mail app, and choose Share, then Copy to Acrobat. The PDF will then render properly in the Acrobat app.
If Development confirms this is a defect it will appear on the defect list, but the investigation is still underway.
Thanks!
Patrick
We have started seeing the same issue as well.
Patrick,
We are unable to force-press on the PDF attachment in the mail app to share and copy to Acrobat.
Is there another work around, or can you please clarify?
Thank you.
Hi Rachel -
The "force-press" function is more officially known by Apple as 3D Touch. You might need to adjust the 3D Touch sensitivity on your phone if you're not getting the context menu when you force-press on the attachment. Here's an Apple Support article about that.
On my iPhone, I also had to scroll over to the right in the list of apps on the Share menu, choose More, and then from the screen that appears there I could find Copy to Acrobat.
Thanks,
Also note that 3D Touch was only supported on a limited series of iPhones, and is no longer shipped with the iPhone 11. The same features are available under what they now call "Haptic touch", which is just a tap-and-hold gesture.
Thank you both!
So no one else has to, I decided to suffer through phone support and verified that this is an issue known to Apple engineering, and theoretically will be resolved in a future iOS update.
That said, the root cause does appear to be that the PDF generation functionality in PowerBuilder 2017 (the framework on which Tessitura 15 is built) does not output fully spec-compliant PDFs. Using a validation tool like https://www.pdf-online.com/osa/validate.aspx, a PDF generated by Tessitura 15+ throws validation errors like the following:
(whereas a PDF output by Tessitura 14 using the Ghostscript library validates as conforming to pdf1.4).
Thank for saving my sanity Patrick. I got my new phone and KA-BOOM, broken PDF's. This worked like a charm.
There are two different issues contributing to this problem, one related to the version of Powerbuilder utilized by Tessitura and the other related to a defect in Apple iOS 13+. It has been determined that this issue will be resolved with an upgrade from the current version of Powerbuilder deployed with Tessitura, Powerbuilder 2017, to Powerbuilder 2019 which will require upgrading to Infomaker 2019. As requiring a new version of the Powerbuilder client files and Infomaker is too large of a change to include in a Service Pack, the Powerbuilder and Infomaker upgrades will be implemented with the Tessitura v16.0 release. Although Apple has not yet published a notice as to when the issue may be addressed in iOS 13+, their technical Support team confirmed that this PDF rendering problem is a known issue in their tracking system that may be addressed in a future iOS update. Should Apple address this problem in an iOS update, the problem will be resolved with Powerbuilder 2017 and therefore in Tessitura v15.1+.
Resurrecting an old question - this has just happened to a senior staff member at my org (opening a Tessitura report pdf on her iPhone results in little dots). Is there anything I can do other than suggest that she check that her iPhone is updated? And does anyone know if the same issue is on iPads or desktop Macs? I did catch the note about there possibly being a fix in v16, though...
I don't think the issue has ever been resolved If you save the PDF to the files on your phone then open it with the Acrobat app it will work, but opening it directly from the email still doesn't work. Until the report format is updated -- which I think is coming in v16 -- it is going to give the dots. Its a conflict between iOS and the report format.
Thanks! I was hoping there was a magical iOS update fix or something. Oh well. We'll do v16.... someday.