I just updated my iPhone 7 to iOS 13.1 the other day and now all of my daily emailed reports are showing up on my phone as dots instead of ticket sales and ticket counts. The emailed reports look fine on my Outlook. Not sure if this is an Apple issue or a Tessitura issue. So odd. Any thoughts?
There are two different issues contributing to this problem, one related to the version of Powerbuilder utilized by Tessitura and the other related to a defect in Apple iOS 13+. It has been determined that this issue will be resolved with an upgrade from the current version of Powerbuilder deployed with Tessitura, Powerbuilder 2017, to Powerbuilder 2019 which will require upgrading to Infomaker 2019. As requiring a new version of the Powerbuilder client files and Infomaker is too large of a change to include in a Service Pack, the Powerbuilder and Infomaker upgrades will be implemented with the Tessitura v16.0 release. Although Apple has not yet published a notice as to when the issue may be addressed in iOS 13+, their technical Support team confirmed that this PDF rendering problem is a known issue in their tracking system that may be addressed in a future iOS update. Should Apple address this problem in an iOS update, the problem will be resolved with Powerbuilder 2017 and therefore in Tessitura v15.1+.