I just updated my iPhone 7 to iOS 13.1 the other day and now all of my daily emailed reports are showing up on my phone as dots instead of ticket sales and ticket counts. The emailed reports look fine on my Outlook. Not sure if this is an Apple issue or a Tessitura issue. So odd. Any thoughts?
Hi all -
We have had a number of reports of this and it is currently under investigation by Network Development as a potential defect. A workaround was discovered which was to download the free Adobe Reader app, then force-press on the PDF attachment in the mail app, and choose Share, then Copy to Acrobat. The PDF will then render properly in the Acrobat app.
If Development confirms this is a defect it will appear on the defect list, but the investigation is still underway.
Thanks!
Patrick
Patrick,
We are unable to force-press on the PDF attachment in the mail app to share and copy to Acrobat.
Is there another work around, or can you please clarify?
Thank you.
Hi Rachel -
The "force-press" function is more officially known by Apple as 3D Touch. You might need to adjust the 3D Touch sensitivity on your phone if you're not getting the context menu when you force-press on the attachment. Here's an Apple Support article about that.
On my iPhone, I also had to scroll over to the right in the list of apps on the Share menu, choose More, and then from the screen that appears there I could find Copy to Acrobat.
Thanks,
Also note that 3D Touch was only supported on a limited series of iPhones, and is no longer shipped with the iPhone 11. The same features are available under what they now call "Haptic touch", which is just a tap-and-hold gesture.
Thank you both!
Thank for saving my sanity Patrick. I got my new phone and KA-BOOM, broken PDF's. This worked like a charm.