I just updated my iPhone 7 to iOS 13.1 the other day and now all of my daily emailed reports are showing up on my phone as dots instead of ticket sales and ticket counts. The emailed reports look fine on my Outlook. Not sure if this is an Apple issue or a Tessitura issue. So odd. Any thoughts?
Resurrecting an old question - this has just happened to a senior staff member at my org (opening a Tessitura report pdf on her iPhone results in little dots). Is there anything I can do other than suggest that she check that her iPhone is updated? And does anyone know if the same issue is on iPads or desktop Macs? I did catch the note about there possibly being a fix in v16, though...
Thanks!
I don't think the issue has ever been resolved If you save the PDF to the files on your phone then open it with the Acrobat app it will work, but opening it directly from the email still doesn't work. Until the report format is updated -- which I think is coming in v16 -- it is going to give the dots. Its a conflict between iOS and the report format.
Thanks! I was hoping there was a magical iOS update fix or something. Oh well. We'll do v16.... someday.