Has anyone recently upgraded their mail2 account to the new dashboard and encountered issues with Tessitura integration? Would love to chat if you have -- we upgraded a week ago and are still having issues, especially with scheduled campaigns.
Sara Billmann, UMS (sarabill@umich.edu)
Howard,
We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.”
Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful.
If you want to chat by email over by phone, please reach out.
Gabriela C. Jirasek
Director of New Media | Goodman Theatre
312.443.3822 | 170 N. Dearborn | Chicago, IL 60601
http://www.GoodmanTheatre.org
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda FehlbergSent: Thursday, March 17, 2016 11:49 PMTo: Gabriela JirasekSubject: RE: [Tessitura Marketing Forum] Mail2 Upgrade
Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain!
The load is lessened
Ciara and Brenda
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard LevineSent: Friday, 18 March 2016 2:30 PMTo: Brenda FehlbergSubject: Re: [Tessitura Marketing Forum] Mail2 Upgrade
Wine was too mild for us. We moved to the hard stuff.
Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version.
Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info?This email was sent from my iPhone. Apologies for any typos.
On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote:
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Howard, We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.” Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful. If you want to chat by email over by phone, please reach out. Gabriela C. Jirasek Director of New Media | Goodman Theatre 312.443.3822 | 170 N. Dearborn | Chicago, IL 60601 http://www.GoodmanTheatre.org From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain! The load is lessened Ciara and Brenda From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Wine was too mild for us. We moved to the hard stuff. Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos. On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote: This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade
Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos.
The Tessitura Import function still isn’t working for me today, even though it was supposed to have been fixed yesterday. I’m exporting everything out in CSV files for import. Things seem to import much faster that way too!
It’s nice to know that I haven’t been alone in my anguish.
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Reynaldi Lolong Sent: Friday, March 18, 2016 10:37 AM To: Maurya Murphey <mauryam@osfashland.org> Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade
Here's a quirky error that we're having trouble replicating, and I'm curious if anyone else has seen it:
Twice now, we've had single campaigns, sent to a single contact (me) with no effort on my part. It doesn't mark as "sent", and the only record I have of it is that it landed in my inbox. If anyone has seen/troubleshooted anything similar, would love to know!
From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/18/2016 4:14:02 PM
Our issues with scheduled campaigns have been around the inability to pull in dynamic content from Tessitura. We used to easily have "if" logic that would pull in special added information such as teacher names, tour details, performance long titles, etc. if they existed in Tessitura. If they did not exist, they would not show up in the email or would be replaced with genetic info.
Since our Mail2 upgrade a few weeks ago, all that logic/coding and tokens changed and we can't get them working. Mail2 support is trying to figure out what needs to be fixed/changed to get our template working again but, as many of you have experienced, it's taking a long time between responses from them. It's clear they're overwhelmed with all the issues/bugs. This email was sent from my iPhone. Apologies for any typos.
On Mar 18, 2016, at 11:42 AM, Gabriela Jirasek <bounce-gabrielajirasek6652@tessituranetwork.com> wrote:
We too have been having issues with the Tessitura Integration functions (if they work at all).
Import List - the counts drop significantly. We always expect a bit of a difference in counts when moving from one system to another but a few of our lists last week only imported 10-15% of the contents from the Tessitura List Manager lists. I'd be curious to know if anyone out there is NOT having issues with importing lists. We too are using CSVs until it stabilizes.
SSX -- when this works we are finding the counts drop across the board. I have examples of the same list I would send to Tess via the SSX pre-upgrade and post-upgrade and it has dropped by 30K.
Has anyone seen a higher number of hard bounces since the upgrade impacting list size? Unfortunately the reporting isn't nearly as robust as the old system making in hard to troubleshoot the way I could before...
In solidarity,
Chuck
I've been using Tessitura integration import successfully - at least, when using it to create new lists. I just did a test and imported through integration and through CSV import to compare results. There were approx 2500 contacts. The difference of 47 in active contacts was due to some email addresses not marked as primary in Tessitura. (I had specified primary only in my import). There were some differences in unsubscribed that were imported - the CSV imported list included more unsubscribed email addresses. But they remained unsubscribed so I wouldn't think that matters. Are your problems related to importing and filtering on existing lists?
We also had to make significant changes to our scheduled campaigns for pre- and post-performance emails. We had conditional content based on content types on performances in Tessitura (e.g, if there was a related activity content type, then include the URL in the email). The upgraded mail2 did not have IF THEN functionality. What we had to do instead (with mail2's help) was create segments for all the fields we wanted to use in the email. The segments are defined as all contacts with a field value that is not zero. In the new scheduled campaign, the dynamic content pulls the field data for that segment for each content type. When an email goes to all ticket holders for a performance, everyone receiving the email is also in all the segments. I hope that makes sense!
Odele
Hi Howard,
The only other semi-integrated email product option I know of is the connection built to Mailchimp by the Cooper Hewitt museum. They've shared the code with the rest of the Tessitura community. Details can be found here:
https://blog.mailchimp.com/partnering-with-cooper-hewitt-for-a-tessitura-integration/
-Chuck
We too have been having issues with the Tessitura Integration functions (if they work at all). Import List - the counts drop significantly. We always expect a bit of a difference in counts when moving from one system to another but a few of our lists last week only imported 10-15% of the contents from the Tessitura List Manager lists. I'd be curious to know if anyone out there is NOT having issues with importing lists. We too are using CSVs until it stabilizes. SSX -- when this works we are finding the counts drop across the board. I have examples of the same list I would send to Tess via the SSX pre-upgrade and post-upgrade and it has dropped by 30K. Has anyone seen a higher number of hard bounces since the upgrade impacting list size? Unfortunately the reporting isn't nearly as robust as the old system making in hard to troubleshoot the way I could before... In solidarity, Chuck From: Maurya Murphey <bounce-mauryamurphey1258@tessituranetwork.com> Sent: 3/18/2016 7:01:21 PM The Tessitura Import function still isn’t working for me today, even though it was supposed to have been fixed yesterday. I’m exporting everything out in CSV files for import. Things seem to import much faster that way too! It’s nice to know that I haven’t been alone in my anguish. From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Reynaldi Lolong Sent: Friday, March 18, 2016 10:37 AM To: Maurya Murphey <mauryam@osfashland.org> Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Here's a quirky error that we're having trouble replicating, and I'm curious if anyone else has seen it: Twice now, we've had single campaigns, sent to a single contact (me) with no effort on my part. It doesn't mark as "sent", and the only record I have of it is that it landed in my inbox. If anyone has seen/troubleshooted anything similar, would love to know! From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/18/2016 4:14:02 PM Our issues with scheduled campaigns have been around the inability to pull in dynamic content from Tessitura. We used to easily have "if" logic that would pull in special added information such as teacher names, tour details, performance long titles, etc. if they existed in Tessitura. If they did not exist, they would not show up in the email or would be replaced with genetic info. Since our Mail2 upgrade a few weeks ago, all that logic/coding and tokens changed and we can't get them working. Mail2 support is trying to figure out what needs to be fixed/changed to get our template working again but, as many of you have experienced, it's taking a long time between responses from them. It's clear they're overwhelmed with all the issues/bugs. This email was sent from my iPhone. Apologies for any typos. On Mar 18, 2016, at 11:42 AM, Gabriela Jirasek <bounce-gabrielajirasek6652@tessituranetwork.com> wrote: Howard, We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.” Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful. If you want to chat by email over by phone, please reach out. Gabriela C. Jirasek Director of New Media | Goodman Theatre 312.443.3822 | 170 N. Dearborn | Chicago, IL 60601 http://www.GoodmanTheatre.org From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain! The load is lessened Ciara and Brenda From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Wine was too mild for us. We moved to the hard stuff. Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos. On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote: This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Maurya Murphey <bounce-mauryamurphey1258@tessituranetwork.com> Sent: 3/18/2016 7:01:21 PM
Howard Levine
Director of Digital Innovation & Creative Strategy,
Claire B. and Lawrence A. Benenson Director of the Milstein/Rosenthal Center for Media & Technology
92nd Street Y, 1395 Lexington Avenue, New York, NY 10128
92Y.org | OnDemand
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From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/28/2016 10:11:01 PM
We too have been having issues with the Tessitura Integration functions (if they work at all). Import List - the counts drop significantly. We always expect a bit of a difference in counts when moving from one system to another but a few of our lists last week only imported 10-15% of the contents from the Tessitura List Manager lists. I'd be curious to know if anyone out there is NOT having issues with importing lists. We too are using CSVs until it stabilizes. SSX -- when this works we are finding the counts drop across the board. I have examples of the same list I would send to Tess via the SSX pre-upgrade and post-upgrade and it has dropped by 30K. Has anyone seen a higher number of hard bounces since the upgrade impacting list size? Unfortunately the reporting isn't nearly as robust as the old system making in hard to troubleshoot the way I could before... In solidarity, Chuck From: Maurya Murphey <bounce-mauryamurphey1258@tessituranetwork.com> Sent: 3/18/2016 7:01:21 PM The Tessitura Import function still isn’t working for me today, even though it was supposed to have been fixed yesterday. I’m exporting everything out in CSV files for import. Things seem to import much faster that way too! It’s nice to know that I haven’t been alone in my anguish. From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Reynaldi Lolong Sent: Friday, March 18, 2016 10:37 AM To: Maurya Murphey <mauryam@osfashland.org> Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Here's a quirky error that we're having trouble replicating, and I'm curious if anyone else has seen it: Twice now, we've had single campaigns, sent to a single contact (me) with no effort on my part. It doesn't mark as "sent", and the only record I have of it is that it landed in my inbox. If anyone has seen/troubleshooted anything similar, would love to know! From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/18/2016 4:14:02 PM Our issues with scheduled campaigns have been around the inability to pull in dynamic content from Tessitura. We used to easily have "if" logic that would pull in special added information such as teacher names, tour details, performance long titles, etc. if they existed in Tessitura. If they did not exist, they would not show up in the email or would be replaced with genetic info. Since our Mail2 upgrade a few weeks ago, all that logic/coding and tokens changed and we can't get them working. Mail2 support is trying to figure out what needs to be fixed/changed to get our template working again but, as many of you have experienced, it's taking a long time between responses from them. It's clear they're overwhelmed with all the issues/bugs. This email was sent from my iPhone. Apologies for any typos. On Mar 18, 2016, at 11:42 AM, Gabriela Jirasek <bounce-gabrielajirasek6652@tessituranetwork.com> wrote: Howard, We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.” Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful. If you want to chat by email over by phone, please reach out. Gabriela C. Jirasek Director of New Media | Goodman Theatre 312.443.3822 |170 N. Dearborn | Chicago, IL 60601 http://www.GoodmanTheatre.org From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain! The load is lessened Ciara and Brenda From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Wine was too mild for us. We moved to the hard stuff. Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos. On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote: This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Howard, We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.” Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful. If you want to chat by email over by phone, please reach out. Gabriela C. Jirasek Director of New Media | Goodman Theatre 312.443.3822 |170 N. Dearborn | Chicago, IL 60601 http://www.GoodmanTheatre.org From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain! The load is lessened Ciara and Brenda From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Wine was too mild for us. We moved to the hard stuff. Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos. On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote: This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
312.443.3822 |170 N. Dearborn | Chicago, IL 60601
Hello
Interested to see other people have had issues with their Mail 2 upgrades.
Our have been around the new templates we have rebuilt corrupted on 2nd or 3rd use. So each time we start a new email from one of the templates, one or more of the previous formatting errors comes back, or a new one appears, or a combination of the two. We had to build 10 versions of our main email yesterday before we could get a version to send one out.
We also find the new dashboard un-user friendly for editing and the whole system unintuitive
And cluttered - with all our discarded edits and templates that aren't quite right.
Our logos and footers are also corrupted
And we find Mail 2 slow or unresponsive when editing
We used to use mailchimp so interested in how much it is integrated and how it syncs lists - is this into Tessitura? Does it hold one list or several? (We've never totally be comfortable with several versions of the lists being held, one in Mail 2 and one in tessitura)
We chose Mail 2 because of the rsvp system, however its not as easy to use an an unlinked system we used (Pinng/Celebrations)
It cost us a lot to get the mail2 sign integrated into our website, but I am seriously considering the options to move.
Has anyone made any comparisions with Wordfly which is also fully integrated with tessitura?
We are actively considering a return to Wordfly - we had switched off three or so years ago, but the situation of late has become untenable. My understanding of MailChimp is that Cooper Hewitt did the customization in house, which we simply don't have the resources for here.On the other hand, if anyone wants to get together to start a software company that offers a fully Tess-friendly email marketing product, I hear there's a market for that these days.
Hi,
We've previously used Wordfly and are now using Silverpop which is owned by IBM. It's opened up some interesting uses in terms of targeting and personalisation, however as it's not fully integrated into Tessitura so comes with its own set of challenges. So I too would be very interested in Tess-friendly email integrations.
Harriet DaltonCRM Marketing ManagerNational Theatre
tessitura-mailchimp
Introduction
MailChimp was thrilled to help out with this collaborative project between Cooper Hewitt and the Smithsonian Institute. When they told us about the hurdles associated with running a museum, from updating member profiles to selling tickets to managing donor profile systems, we realized that so much happens before they even start thinking about email marketing. All of these labor-intensive workflows were taking away from other initiatives, which is why we decided it was time for an integration with the Tessitura Network. In collaboration with Cooper Hewitt and JCA, Inc., we’re excited to release a tool that allows for ad-hoc and scheduled list syncs between the Tessitura Network and MailChimp. Gone are the days where teams manually exported and imported lists. Tessitura admins can automatically manage these tasks, freeing up valuable nonprofit resources in the process. We think this integration will prove useful for your organization. Please enjoy.
Contributing
We are open sourcing this software within the Tessitura Network so that it may be expanded upon and remixed in the future. If you have a problem with the software, or if you have an idea for a new feature, please keep the following in mind.
1. Create your own Fork of the code and submit pull requests. This will allow us to track new additions and changes in a reasonable way. This is the best way to get your idea or bug fix back into the main repository.
2. Bugs and issues will be dealt with as time permits. This is open source software, so keep in mind that the authors of this software will NOT be providing continual support. It is up to the Tessitura Network community to self-maintain the software.
3. This software is a starting point. It does what it says in the documentation below. That said, we wish it will grow and take shape as the community sees fit. Feel free to always post any ideas in the Issues section of the repository so we can all engage in a discussion around your thoughts.
Harriet Dalton CRM Marketing Manager National Theatre
From: Reynaldi Lolong <bounce-reynaldilolong5640@tessituranetwork.com> Sent: 3/31/2016 1:13:13 PM
We are actively considering a return to Wordfly - we had switched off three or so years ago, but the situation of late has become untenable. My understanding of MailChimp is that Cooper Hewitt did the customization in house, which we simply don't have the resources for here. On the other hand, if anyone wants to get together to start a software company that offers a fully Tess-friendly email marketing product, I hear there's a market for that these days.
Hi Everyone,
As we are exploring our options we'd love to speak to some people who are currently using Wordlfy or have switched from Mail2 to Wordfly. If this is you and you are willing to share your expreiences with me can you please send an email to: jthomas@92y.org
Thank you!
Jamie
I just tried accessing the MailChimp integration, but get a error from BitBucket. Turns out you need to request access through the Network. Here's an article that explains more: http://labs.cooperhewitt.org/2015/mailchimp-tessitura-together-at-last/
In order to access the mailchimp integration repo, first create a personal bitbucket account. Then send an email to web_dev@tessituranetwork.com with your bitbucket username so they can grant you access to the TN_WebShare team, which has access to the repository.