Has anyone recently upgraded their mail2 account to the new dashboard and encountered issues with Tessitura integration? Would love to chat if you have -- we upgraded a week ago and are still having issues, especially with scheduled campaigns.
Sara Billmann, UMS (sarabill@umich.edu)
Howard Levine
Director of Digital Innovation & Creative Strategy,
Claire B. and Lawrence A. Benenson Director of the Milstein/Rosenthal Center for Media & Technology
92nd Street Y, 1395 Lexington Avenue, New York, NY 10128
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Hi Howard,
The only other semi-integrated email product option I know of is the connection built to Mailchimp by the Cooper Hewitt museum. They've shared the code with the rest of the Tessitura community. Details can be found here:
https://blog.mailchimp.com/partnering-with-cooper-hewitt-for-a-tessitura-integration/
-Chuck
From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/28/2016 10:11:01 PM
We too have been having issues with the Tessitura Integration functions (if they work at all). Import List - the counts drop significantly. We always expect a bit of a difference in counts when moving from one system to another but a few of our lists last week only imported 10-15% of the contents from the Tessitura List Manager lists. I'd be curious to know if anyone out there is NOT having issues with importing lists. We too are using CSVs until it stabilizes. SSX -- when this works we are finding the counts drop across the board. I have examples of the same list I would send to Tess via the SSX pre-upgrade and post-upgrade and it has dropped by 30K. Has anyone seen a higher number of hard bounces since the upgrade impacting list size? Unfortunately the reporting isn't nearly as robust as the old system making in hard to troubleshoot the way I could before... In solidarity, Chuck From: Maurya Murphey <bounce-mauryamurphey1258@tessituranetwork.com> Sent: 3/18/2016 7:01:21 PM The Tessitura Import function still isn’t working for me today, even though it was supposed to have been fixed yesterday. I’m exporting everything out in CSV files for import. Things seem to import much faster that way too! It’s nice to know that I haven’t been alone in my anguish. From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Reynaldi Lolong Sent: Friday, March 18, 2016 10:37 AM To: Maurya Murphey <mauryam@osfashland.org> Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Here's a quirky error that we're having trouble replicating, and I'm curious if anyone else has seen it: Twice now, we've had single campaigns, sent to a single contact (me) with no effort on my part. It doesn't mark as "sent", and the only record I have of it is that it landed in my inbox. If anyone has seen/troubleshooted anything similar, would love to know! From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/18/2016 4:14:02 PM Our issues with scheduled campaigns have been around the inability to pull in dynamic content from Tessitura. We used to easily have "if" logic that would pull in special added information such as teacher names, tour details, performance long titles, etc. if they existed in Tessitura. If they did not exist, they would not show up in the email or would be replaced with genetic info. Since our Mail2 upgrade a few weeks ago, all that logic/coding and tokens changed and we can't get them working. Mail2 support is trying to figure out what needs to be fixed/changed to get our template working again but, as many of you have experienced, it's taking a long time between responses from them. It's clear they're overwhelmed with all the issues/bugs. This email was sent from my iPhone. Apologies for any typos. On Mar 18, 2016, at 11:42 AM, Gabriela Jirasek <bounce-gabrielajirasek6652@tessituranetwork.com> wrote: Howard, We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.” Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful. If you want to chat by email over by phone, please reach out. Gabriela C. Jirasek Director of New Media | Goodman Theatre 312.443.3822 |170 N. Dearborn | Chicago, IL 60601 http://www.GoodmanTheatre.org From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain! The load is lessened Ciara and Brenda From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Wine was too mild for us. We moved to the hard stuff. Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos. On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote: This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
We too have been having issues with the Tessitura Integration functions (if they work at all).
Import List - the counts drop significantly. We always expect a bit of a difference in counts when moving from one system to another but a few of our lists last week only imported 10-15% of the contents from the Tessitura List Manager lists. I'd be curious to know if anyone out there is NOT having issues with importing lists. We too are using CSVs until it stabilizes.
SSX -- when this works we are finding the counts drop across the board. I have examples of the same list I would send to Tess via the SSX pre-upgrade and post-upgrade and it has dropped by 30K.
Has anyone seen a higher number of hard bounces since the upgrade impacting list size? Unfortunately the reporting isn't nearly as robust as the old system making in hard to troubleshoot the way I could before...
In solidarity,
Chuck
From: Maurya Murphey <bounce-mauryamurphey1258@tessituranetwork.com> Sent: 3/18/2016 7:01:21 PM
The Tessitura Import function still isn’t working for me today, even though it was supposed to have been fixed yesterday. I’m exporting everything out in CSV files for import. Things seem to import much faster that way too!
It’s nice to know that I haven’t been alone in my anguish.
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Reynaldi Lolong Sent: Friday, March 18, 2016 10:37 AM To: Maurya Murphey <mauryam@osfashland.org> Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade
Here's a quirky error that we're having trouble replicating, and I'm curious if anyone else has seen it:
Twice now, we've had single campaigns, sent to a single contact (me) with no effort on my part. It doesn't mark as "sent", and the only record I have of it is that it landed in my inbox. If anyone has seen/troubleshooted anything similar, would love to know!
From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/18/2016 4:14:02 PM
Our issues with scheduled campaigns have been around the inability to pull in dynamic content from Tessitura. We used to easily have "if" logic that would pull in special added information such as teacher names, tour details, performance long titles, etc. if they existed in Tessitura. If they did not exist, they would not show up in the email or would be replaced with genetic info.
Since our Mail2 upgrade a few weeks ago, all that logic/coding and tokens changed and we can't get them working. Mail2 support is trying to figure out what needs to be fixed/changed to get our template working again but, as many of you have experienced, it's taking a long time between responses from them. It's clear they're overwhelmed with all the issues/bugs. This email was sent from my iPhone. Apologies for any typos.
On Mar 18, 2016, at 11:42 AM, Gabriela Jirasek <bounce-gabrielajirasek6652@tessituranetwork.com> wrote:
Howard, We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.” Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful. If you want to chat by email over by phone, please reach out. Gabriela C. Jirasek Director of New Media | Goodman Theatre 312.443.3822 |170 N. Dearborn | Chicago, IL 60601 http://www.GoodmanTheatre.org From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain! The load is lessened Ciara and Brenda From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Wine was too mild for us. We moved to the hard stuff. Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos. On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote: This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Howard,
We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.”
Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful.
If you want to chat by email over by phone, please reach out.
Gabriela C. Jirasek
Director of New Media | Goodman Theatre
312.443.3822 |170 N. Dearborn | Chicago, IL 60601
http://www.GoodmanTheatre.org
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade
Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain!
The load is lessened
Ciara and Brenda
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade
Wine was too mild for us. We moved to the hard stuff.
Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version.
Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos.
On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote:
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hello
Interested to see other people have had issues with their Mail 2 upgrades.
Our have been around the new templates we have rebuilt corrupted on 2nd or 3rd use. So each time we start a new email from one of the templates, one or more of the previous formatting errors comes back, or a new one appears, or a combination of the two. We had to build 10 versions of our main email yesterday before we could get a version to send one out.
We also find the new dashboard un-user friendly for editing and the whole system unintuitive
And cluttered - with all our discarded edits and templates that aren't quite right.
Our logos and footers are also corrupted
And we find Mail 2 slow or unresponsive when editing
We used to use mailchimp so interested in how much it is integrated and how it syncs lists - is this into Tessitura? Does it hold one list or several? (We've never totally be comfortable with several versions of the lists being held, one in Mail 2 and one in tessitura)
We chose Mail 2 because of the rsvp system, however its not as easy to use an an unlinked system we used (Pinng/Celebrations)
It cost us a lot to get the mail2 sign integrated into our website, but I am seriously considering the options to move.
Has anyone made any comparisions with Wordfly which is also fully integrated with tessitura?
We are actively considering a return to Wordfly - we had switched off three or so years ago, but the situation of late has become untenable. My understanding of MailChimp is that Cooper Hewitt did the customization in house, which we simply don't have the resources for here.On the other hand, if anyone wants to get together to start a software company that offers a fully Tess-friendly email marketing product, I hear there's a market for that these days.
Hi,
We've previously used Wordfly and are now using Silverpop which is owned by IBM. It's opened up some interesting uses in terms of targeting and personalisation, however as it's not fully integrated into Tessitura so comes with its own set of challenges. So I too would be very interested in Tess-friendly email integrations.
Harriet DaltonCRM Marketing ManagerNational Theatre
Hi Everyone,
As we are exploring our options we'd love to speak to some people who are currently using Wordlfy or have switched from Mail2 to Wordfly. If this is you and you are willing to share your expreiences with me can you please send an email to: jthomas@92y.org
Thank you!
Jamie