Has anyone recently upgraded their mail2 account to the new dashboard and encountered issues with Tessitura integration? Would love to chat if you have -- we upgraded a week ago and are still having issues, especially with scheduled campaigns.
Sara Billmann, UMS (sarabill@umich.edu)
The Tessitura Import function still isn’t working for me today, even though it was supposed to have been fixed yesterday. I’m exporting everything out in CSV files for import. Things seem to import much faster that way too!
It’s nice to know that I haven’t been alone in my anguish.
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Reynaldi Lolong Sent: Friday, March 18, 2016 10:37 AM To: Maurya Murphey <mauryam@osfashland.org> Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade
Here's a quirky error that we're having trouble replicating, and I'm curious if anyone else has seen it:
Twice now, we've had single campaigns, sent to a single contact (me) with no effort on my part. It doesn't mark as "sent", and the only record I have of it is that it landed in my inbox. If anyone has seen/troubleshooted anything similar, would love to know!
From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 3/18/2016 4:14:02 PM
Our issues with scheduled campaigns have been around the inability to pull in dynamic content from Tessitura. We used to easily have "if" logic that would pull in special added information such as teacher names, tour details, performance long titles, etc. if they existed in Tessitura. If they did not exist, they would not show up in the email or would be replaced with genetic info.
Since our Mail2 upgrade a few weeks ago, all that logic/coding and tokens changed and we can't get them working. Mail2 support is trying to figure out what needs to be fixed/changed to get our template working again but, as many of you have experienced, it's taking a long time between responses from them. It's clear they're overwhelmed with all the issues/bugs. This email was sent from my iPhone. Apologies for any typos.
On Mar 18, 2016, at 11:42 AM, Gabriela Jirasek <bounce-gabrielajirasek6652@tessituranetwork.com> wrote:
Howard, We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.” Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful. If you want to chat by email over by phone, please reach out. Gabriela C. Jirasek Director of New Media | Goodman Theatre 312.443.3822 | 170 N. Dearborn | Chicago, IL 60601 http://www.GoodmanTheatre.org From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain! The load is lessened Ciara and Brenda From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade Wine was too mild for us. We moved to the hard stuff. Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version. Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos. On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote: This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Howard,
We also have experienced a great many issues with Mail2 since updating, mostly related to importing issues, new tokens, and lackluster reporting. Overall I find the UX design very counterintuitive and miss a lot of the “retired features.”
Our scheduled campaigns are up and running though. What have been your specific issues? Our only big one right now is we used to be able to pull in dynamic copy if someone was a subscriber vs. a single ticket buyer and I haven’t been able to get that working again. I’m supposed to schedule a call with Mail2 to figure this out, but from reading all these comments I’m not particularly hopeful.
If you want to chat by email over by phone, please reach out.
Gabriela C. Jirasek
Director of New Media | Goodman Theatre
312.443.3822 | 170 N. Dearborn | Chicago, IL 60601
http://www.GoodmanTheatre.org
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Brenda Fehlberg Sent: Thursday, March 17, 2016 11:49 PM To: Gabriela Jirasek Subject: RE: [Tessitura Marketing Forum] Mail2 Upgrade
Yes we are off for some hard liquor post work – good to know everyone else is experiencing our pain!
The load is lessened
Ciara and Brenda
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Howard Levine Sent: Friday, 18 March 2016 2:30 PM To: Brenda Fehlberg Subject: Re: [Tessitura Marketing Forum] Mail2 Upgrade
Wine was too mild for us. We moved to the hard stuff.
Our scheduled campaigns in Mail2 have been down since our upgrade a few weeks ago. Mail2 understated how different the coding would need to be. Even they can't figure out all the coding to return us to the same info we were able to pull in the old version.
Also, the reporting functionality in the new system is a huge downgrade. Is anyone else suffering from the lack of reporting info? This email was sent from my iPhone. Apologies for any typos.
On Mar 16, 2016, at 9:00 PM, Kevin Madeira <bounce-kevinmadeira9286@tessituranetwork.com> wrote:
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
We too have been having issues with the Tessitura Integration functions (if they work at all).
Import List - the counts drop significantly. We always expect a bit of a difference in counts when moving from one system to another but a few of our lists last week only imported 10-15% of the contents from the Tessitura List Manager lists. I'd be curious to know if anyone out there is NOT having issues with importing lists. We too are using CSVs until it stabilizes.
SSX -- when this works we are finding the counts drop across the board. I have examples of the same list I would send to Tess via the SSX pre-upgrade and post-upgrade and it has dropped by 30K.
Has anyone seen a higher number of hard bounces since the upgrade impacting list size? Unfortunately the reporting isn't nearly as robust as the old system making in hard to troubleshoot the way I could before...
In solidarity,
Chuck
I've been using Tessitura integration import successfully - at least, when using it to create new lists. I just did a test and imported through integration and through CSV import to compare results. There were approx 2500 contacts. The difference of 47 in active contacts was due to some email addresses not marked as primary in Tessitura. (I had specified primary only in my import). There were some differences in unsubscribed that were imported - the CSV imported list included more unsubscribed email addresses. But they remained unsubscribed so I wouldn't think that matters. Are your problems related to importing and filtering on existing lists?
We also had to make significant changes to our scheduled campaigns for pre- and post-performance emails. We had conditional content based on content types on performances in Tessitura (e.g, if there was a related activity content type, then include the URL in the email). The upgraded mail2 did not have IF THEN functionality. What we had to do instead (with mail2's help) was create segments for all the fields we wanted to use in the email. The segments are defined as all contacts with a field value that is not zero. In the new scheduled campaign, the dynamic content pulls the field data for that segment for each content type. When an email goes to all ticket holders for a performance, everyone receiving the email is also in all the segments. I hope that makes sense!
Odele