Credit Card Processing

We don’t use Global Payments, but we do occasionally have a charge that gets hung up in Transcend.  We reconcile Transcend vs. Tessitura batches once or twice a week to identify them.  I use the Batch Detail by Card Type report in the Intrix software to get the Transcend batch amounts.  This is also handy for reconciling web batches that sometimes have variances due to when the batches are closed at night by the different software.

Leslie Fillingham, Finance Director

Milwaukee Repertory Theater

414-224-1761

Hi Finance Forum,

Has anyone had problems with credit card charges not processing through to Global Payments?

We have had a problem with credit card charges being sent to a "Held" status, especially with batches over 5 pages. These charges sit in the "held" status until the monthly reconcilaition process has been completed and a variance has been identified. Our IT department then manually processes these through to Global Payments.  

Thanks so much,

Amy

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Hi Demitrios,

Thank you so much for presenting this at the Conference. I will work for my IT Department to receive the Authorized Aging report daily.

Amy

Hello everyone

I asked this question at the Conference, and with no real answer.  The indication was; if there was any interuption during the communication of Tessitura and the credit card processer, the transaction may be put on hold by Tessitura and must be manually released for settlement.

We use Transcend instead of Global Payments although there must be an Authorized Aging Report which you could run to indentify any transactions which have been authorized but not released for settlement.

Your finance team member can verify which transactions are real and instruct the IT department to manually release these for settlement.  We run the Authorized Aging Report daily.

Demitrios