Hi Finance Forum,
Has anyone had problems with credit card charges not processing through to Global Payments?
We have had a problem with credit card charges being sent to a "Held" status, especially with batches over 5 pages. These charges sit in the "held" status until the monthly reconcilaition process has been completed and a variance has been identified. Our IT department then manually processes these through to Global Payments.
Thanks so much,
Amy
Hello everyone
I asked this question at the Conference, and with no real answer. The indication was; if there was any interuption during the communication of Tessitura and the credit card processer, the transaction may be put on hold by Tessitura and must be manually released for settlement.
We use Transcend instead of Global Payments although there must be an Authorized Aging Report which you could run to indentify any transactions which have been authorized but not released for settlement.
Your finance team member can verify which transactions are real and instruct the IT department to manually release these for settlement. We run the Authorized Aging Report daily.
Demitrios