Credit Card Processing

We don’t use Global Payments, but we do occasionally have a charge that gets hung up in Transcend.  We reconcile Transcend vs. Tessitura batches once or twice a week to identify them.  I use the Batch Detail by Card Type report in the Intrix software to get the Transcend batch amounts.  This is also handy for reconciling web batches that sometimes have variances due to when the batches are closed at night by the different software.

Leslie Fillingham, Finance Director

Milwaukee Repertory Theater

414-224-1761

Hi Finance Forum,

Has anyone had problems with credit card charges not processing through to Global Payments?

We have had a problem with credit card charges being sent to a "Held" status, especially with batches over 5 pages. These charges sit in the "held" status until the monthly reconcilaition process has been completed and a variance has been identified. Our IT department then manually processes these through to Global Payments.  

Thanks so much,

Amy

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We don’t use Global Payments, but we do occasionally have a charge that gets hung up in Transcend.  We reconcile Transcend vs. Tessitura batches once or twice a week to identify them.  I use the Batch Detail by Card Type report in the Intrix software to get the Transcend batch amounts.  This is also handy for reconciling web batches that sometimes have variances due to when the batches are closed at night by the different software.

Leslie Fillingham, Finance Director

Milwaukee Repertory Theater

414-224-1761

Hi Finance Forum,

Has anyone had problems with credit card charges not processing through to Global Payments?

We have had a problem with credit card charges being sent to a "Held" status, especially with batches over 5 pages. These charges sit in the "held" status until the monthly reconcilaition process has been completed and a variance has been identified. Our IT department then manually processes these through to Global Payments.  

Thanks so much,

Amy

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!