We use chip and pin devices at front of house, however some cards do not have a chip. Is there a way to do a customer present keyed transaction using a chip and pin terminal? Is anyone else doing this? Our chip and pin terminals do not have a receipt printer so we cannot use this to obtain a signature prior to authorization... can this be done through Tessitura?
Thanks,Caspian
Hi Caspian,
The chip and pin devices will ask you to swipe the card if it doesn’t have a chip, although you will have to insert it first. We have Tessitura set to print two receipts and get the customer to sign one of them.
Thanks,
Gary
From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Caspian TurnerSent: 13 August 2013 16:43To: Halliday, GarySubject: [Tessitura Finance Forum] Keying Card Numbers at FOH
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Hi Caspian, The chip and pin devices will ask you to swipe the card if it doesn’t have a chip, although you will have to insert it first. We have Tessitura set to print two receipts and get the customer to sign one of them. Thanks, Gary From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Caspian Turner Sent: 13 August 2013 16:43To: Halliday, GarySubject: [Tessitura Finance Forum] Keying Card Numbers at FOH We use chip and pin devices at front of house, however some cards do not have a chip. Is there a way to do a customer present keyed transaction using a chip and pin terminal? Is anyone else doing this? Our chip and pin terminals do not have a receipt printer so we cannot use this to obtain a signature prior to authorization... can this be done through Tessitura? Thanks,Caspian This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! www.southbankcentre.co.uk Follow us on Twitter: @southbankcentre Ticket Office: 0844 847 9910 Southbank Centre is a Registered Charity No. 298909 ______________________________________________________________________ This message (and files transmitted with it) may contain confidential or copyright information. If you receive it in error, please notify the sender and delete it from your computer. _______________________________________________________________________ --View this message online at http://www.tessituranetwork.com/Community/forums/p/10048/31122.aspx#31122 or reply to this message Caspian Turner Digital Media Apprentice Glyndebourne Productions Ltd Tel: +44 (0)1273 812321 ext. 3053 http://glyndebourne.com
From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Caspian Turner Sent: 13 August 2013 16:43To: Halliday, GarySubject: [Tessitura Finance Forum] Keying Card Numbers at FOH
Caspian Turner
Digital Media Apprentice
Glyndebourne Productions Ltd
Tel: +44 (0)1273 812321 ext. 3053
http://glyndebourne.com
Hi,
Our recipes have quite a bit of space on so we just get customers to sign there, not the most elegant solution but it works.
From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Caspian TurnerSent: 18 August 2013 10:48To: Halliday, GarySubject: Re: [Tessitura Finance Forum] Keying Card Numbers at FOH
Hi Gary,
Thanks for your reply. Do you include a line or space for signatures on all chip & pin receipts? I couldn't see that there's an option to switch based on whether the pin has been entered or the card swiped as it's still through the same payment method?
Caspian
On 16 August 2013 18:35, Gary Halliday <bounce-garyhalliday7201@tessituranetwork.com> wrote:
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