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Keying Card Numbers at FOH

Former Member
Former Member $organization

We use chip and pin devices at front of house, however some cards do not have a chip. Is there a way to do a customer present keyed transaction using a chip and pin terminal? Is anyone else doing this? Our chip and pin terminals do not have a receipt printer so we cannot use this to obtain a signature prior to authorization... can this be done through Tessitura?

Thanks,
Caspian 

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  • Former Member
    Former Member $organization
    Hi Gary,

    Thanks for your reply. Do you include a line or space for signatures on all chip & pin receipts? I couldn't see that there's an option to switch based on whether the pin has been entered or the card swiped as it's still through the same payment method?
    Thanks,
    Caspian


    On 16 August 2013 18:35, Gary Halliday <bounce-garyhalliday7201@tessituranetwork.com> wrote:

    Hi Caspian,

     

    The chip and pin devices will ask you to swipe the card if it doesn’t have a chip, although you will have to insert it first. We have Tessitura set to print two receipts and get the customer to sign one of them.

     

    Thanks,

     

    Gary

     

    From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Caspian Turner
    Sent: 13 August 2013 16:43
    To: Halliday, Gary
    Subject: [Tessitura Finance Forum] Keying Card Numbers at FOH

     

    We use chip and pin devices at front of house, however some cards do not have a chip. Is there a way to do a customer present keyed transaction using a chip and pin terminal? Is anyone else doing this? Our chip and pin terminals do not have a receipt printer so we cannot use this to obtain a signature prior to authorization... can this be done through Tessitura?

    Thanks,
    Caspian 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    www.southbankcentre.co.uk

    Follow us on Twitter: @southbankcentre

    Ticket Office: 0844 847 9910

    Southbank Centre is a Registered Charity No. 298909

    ______________________________________________________________________

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    Caspian Turner

    Digital Media Apprentice

    Glyndebourne Productions Ltd

    Tel: +44 (0)1273 812321 ext. 3053

    http://glyndebourne.com


    Please don't print this email unless you really need to.

     
    Glyndebourne Productions Ltd is a charity, registered number 243877
     
    Glyndebourne Productions Ltd is a limited company registered in England and Wales.
    Registered number: 00358266. Registered office: Glyndebourne, LEWES, East Sussex BN8 5UU
     
    Please note that Glyndebourne Productions Ltd may monitor email traffic data and also the content of email for the purposes of security and staff training
     
    This message contains confidential information and is for the intended recipients only. If you are not an intended recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.
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  • Former Member
    Former Member $organization
    Hi Gary,

    Thanks for your reply. Do you include a line or space for signatures on all chip & pin receipts? I couldn't see that there's an option to switch based on whether the pin has been entered or the card swiped as it's still through the same payment method?
    Thanks,
    Caspian


    On 16 August 2013 18:35, Gary Halliday <bounce-garyhalliday7201@tessituranetwork.com> wrote:

    Hi Caspian,

     

    The chip and pin devices will ask you to swipe the card if it doesn’t have a chip, although you will have to insert it first. We have Tessitura set to print two receipts and get the customer to sign one of them.

     

    Thanks,

     

    Gary

     

    From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Caspian Turner
    Sent: 13 August 2013 16:43
    To: Halliday, Gary
    Subject: [Tessitura Finance Forum] Keying Card Numbers at FOH

     

    We use chip and pin devices at front of house, however some cards do not have a chip. Is there a way to do a customer present keyed transaction using a chip and pin terminal? Is anyone else doing this? Our chip and pin terminals do not have a receipt printer so we cannot use this to obtain a signature prior to authorization... can this be done through Tessitura?

    Thanks,
    Caspian 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    www.southbankcentre.co.uk

    Follow us on Twitter: @southbankcentre

    Ticket Office: 0844 847 9910

    Southbank Centre is a Registered Charity No. 298909

    ______________________________________________________________________

    This message (and files transmitted with it) may contain confidential or copyright information. If you receive it in error, please notify the sender and delete it from your computer.

    _______________________________________________________________________


    --
    View this message online at http://www.tessituranetwork.com/Community/forums/p/10048/31122.aspx#31122 or reply to this message

    Caspian Turner

    Digital Media Apprentice

    Glyndebourne Productions Ltd

    Tel: +44 (0)1273 812321 ext. 3053

    http://glyndebourne.com


    Please don't print this email unless you really need to.

     
    Glyndebourne Productions Ltd is a charity, registered number 243877
     
    Glyndebourne Productions Ltd is a limited company registered in England and Wales.
    Registered number: 00358266. Registered office: Glyndebourne, LEWES, East Sussex BN8 5UU
     
    Please note that Glyndebourne Productions Ltd may monitor email traffic data and also the content of email for the purposes of security and staff training
     
    This message contains confidential information and is for the intended recipients only. If you are not an intended recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.
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